Head Housekeeper

North Las Vegas, NV, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible scheduling

Job Description

This opportunity is with a reputable hotel, recognized for its commitment to providing exceptional guest experiences and maintaining the highest standards of hospitality. The establishment prides itself on creating a welcoming and immaculate environment for every visitor, ensuring their stay is comfortable and memorable. As a key player in the hospitality industry, the hotel seeks to uphold its brand integrity through meticulous attention to detail and dedicated service delivery by its staff. This role is a full-time position, offering a competitive salary aligned with industry standards and experience level, aimed at attracting qualified candidates passionate about hospitality management and operational excellence.

The Head of Housekeeping is a pivotal leadership role within the hotel, responsible for overseeing all housekeeping and laundry department activities. This position demands comprehensive knowledge of cleaning processes, hygiene standards, safety protocols, and employee management. The Head of Housekeeping will lead a team of housekeeping staff, ensuring they are trained and motivated to uphold cleanliness and service standards that meet and exceed guest expectations. This role involves planning, directing, coordinating, and executing daily housekeeping operations while maintaining labor and budget controls. The successful candidate will exhibit strong leadership qualities, with the ability to engage team members effectively, foster a positive work environment, and provide constructive feedback regularly.

In addition to personnel management, the Head of Housekeeping is charged with ensuring the proper maintenance and functioning of housekeeping and laundry equipment, compliance with health and safety regulations including OSHA standards, and the upkeep of public areas within the hotel. This includes managing inventory, scheduling, monitoring cleaning quality, handling guest complaints related to housekeeping, and liaising with other hotel departments to ensure room status updates and maintenance are seamlessly managed. The role also encompasses responsibilities like security key control, loss prevention, and adherence to hotel policies concerning room occupancy and guest services.

The ideal candidate demonstrates strong communication skills, problem-solving capabilities, and a keen eye for detail. They must have the ability to multitask in a fast-paced environment, prioritize duties effectively, and maintain confidentiality at all times. This leadership position offers an enriching career path for individuals committed to the hospitality industry, with a chance to contribute significantly to the overall guest experience and operational success of the hotel.

Job Requirements

high school diploma or equivalent
minimum 3 years of experience in housekeeping or hotel housekeeping management
knowledge of OSHA, state, and federal regulations
strong leadership abilities
excellent communication skills
ability to work flexible hours including weekends and holidays
basic computer skills
physical ability to perform housekeeping duties
detail-oriented and organized
ability to handle confidential information responsibly

Job Qualifications

high school diploma or equivalent
previous experience in housekeeping management preferred
strong leadership and team management skills
knowledge of cleaning chemicals and equipment
understanding of safety and sanitation standards
effective communication skills
ability to multitask and problem solve
basic math skills
experience in inventory management
ability to train and motivate employees

Job Duties

supervise all housekeeping employees and assist in selection, discipline, and discharge of staff
evaluate employee performance and take action on promotions and retrainings
ensure staff training in guest room cleaning, public area cleaning, safety, chemical, sanitation, and equipment use
maintain compliance with OSHA, state, and federal health and safety guidelines
inspect work to meet brand specifications and provide clean, sanitary rooms
investigate complaints and take corrective action
plan and prepare employee work schedules and conduct daily meetings
oversee general cleaning of all public areas
maintain laundry operations and equipment
coordinate with front desk on room readiness and resolve discrepancies
manage inventory and staffing levels
forecast staffing and supply needs
maintain lost and found items
assist with quarterly cleaning requirements
perform cleaning as needed
demonstrate good communication skills
perform basic math and understand financial information
recognize and act on safety or loss prevention incidents
report employee injuries
manage key control
support positive work environment
understand hotel products and services
perform other duties as assigned