Hampton Inn & Suites Windsor - Front Desk Agent

Windsor, CA, USA|

Job Overview

Compensation

Hourly

Range $17.00 - $18.00

Benefits

Daily Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

Hampton Inn & Suites Windsor - Sonoma Wine Country is a distinguished hotel located in Windsor, CA, offering breathtaking views of the Pacific Coast and premium amenities that create an unparalleled guest experience. Nestled in the heart of Northern California’s wine country, the hotel provides an inviting and scenic backdrop ideal for travelers seeking comfort, convenience, and the beauty of the region. Surrounded by more than 25 diverse restaurants and over 300 award-winning wineries, this property is the perfect launching point for visitors looking to explore the vibrant local culture and natural attractions. The proximity to downtown Windsor further enhances the appeal for both leisure and business travelers. Known for its exceptional service standards and commitment to guest satisfaction, Hampton Inn & Suites Windsor is a leader in hospitality within the Sonoma County area.

The opportunity to join Hampton Inn & Suites Windsor as a Front Desk Agent is a chance to be a vital part of a dynamic team that prioritizes exceptional guest engagement and operational excellence. This position is essential in creating lasting first impressions, overseeing all front desk activities including welcoming guests, managing reservations, and ensuring smooth check-ins and check-outs. The Front Desk Agent acts as the face of the hotel, embodying warmth, professionalism, and responsiveness. You will be tasked with handling guest inquiries, coordinating with other hotel departments, and resolving any issues promptly to maximize guest satisfaction. Proficiency in hotel management software and multitasking under pressure are key components of success in this role. This full-time position offers a competitive benefits package including medical, dental, and vision coverage, paid time off, and a 401k retirement plan. Additionally, employees may take advantage of daily pay options and support programs designed to foster both personal and professional growth. If you have a passion for hospitality and thrive in a fast-paced environment where every guest interaction matters, this role provides the perfect platform to showcase your skills and advance your career with a reputable hospitality leader.

Job Requirements

high school diploma or equivalent
experience in a hotel or related field preferred
familiarity with hotel management software and Microsoft Office suite

Job Qualifications

high school diploma or equivalent
experience in a hotel or related field preferred
proficiency with hotel management software
strong communication and interpersonal skills
ability to multitask and problem-solve in a fast-paced environment
familiarity with Microsoft Office suite

Job Duties

greet and welcome guests warmly to create a positive first impression
manage guest check-ins and check-outs efficiently using hotel management software
respond promptly and professionally to guest inquiries and special requests
coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities meet quality standards
handle reservations, cancellations, and billing with accuracy
resolve guest complaints and situations with quick-thinking and diplomacy
maintain organized front desk operations and multitask effectively during busy periods