Guest Services Supervisor/Manager at Holiday Inn Express - Fresno (River Park) Fresno, CA

Holiday Inn Express - Fresno (River Park) is part of the globally recognized Holiday Inn Express hotel chain, known for delivering exceptional accommodations and excellent guest experiences at competitive prices. Located in Fresno, CA, this hotel serves business travelers, families, and tourists visiting the region with comfortable rooms, modern amenities, and convenient access to local attractions. The hotel prides itself on its friendly and professional staff committed to maintaining high standards of cleanliness, customer service, and operational efficiency. It is a popular choice for travelers seeking a dependable, comfortable stay with the added convenience of essential business and leisure services.

We are currently seeking a motivated and experienced Guest Services Supervisor/Manager to join our team. This full-time role involves overseeing the day-to-day operations of the front desk and guest services departments, ensuring guests receive a warm welcome and flawless service throughout their stay. The successful candidate will report directly to the General Manager and be instrumental in fostering a customer-focused environment. This leadership position requires excellent interpersonal skills, a sales-minded approach, and the ability to work multiple shifts including AM, PM, nights, weekends, and holidays.

As the Guest Services Supervisor/Manager, you will be responsible for managing all front desk operations including guest check-in and check-out, reservations, and guest inquiries. Your duties will include staff training and development, scheduling, inter-department communication, and maintaining confidentiality of proprietary information. You will also be expected to manage departmental expenses within budget guidelines and assist in administrative tasks such as daily reports, bank deposits, and accounts receivables.

This role demands a person who can maintain a cheerful and professional demeanor, solving guest concerns efficiently while providing an outstanding customer service experience. You will guide your team in following revenue management procedures, handling cash and credit transactions properly, and maintaining room status communications in close collaboration with housekeeping and maintenance departments. Additionally, you will monitor and uphold hotel policies and ensure the front desk area remains neat and organized.

Candidates who possess at least one year of experience in a similar hospitality role, with computer literacy and strong guest service skills, will find this position rewarding. The ability to type 40 words per minute, perform basic math calculations, and work effectively under pressure is essential. Flexibility in scheduling and a readiness to work various shifts are critical for success, as are excellent decision-making and team collaboration abilities.

Holiday Inn Express Fresno offers an inviting work culture with a focus on teamwork and professional growth. We provide a hiring bonus for those ready to start immediately and maintain rigorous COVID-19 safety protocols including PPE, temperature screenings, social distancing, and enhanced sanitization measures. Join our team and contribute to creating memorable guest experiences while advancing your career in the hospitality industry.