Guest Services Supervisor - WorldMark Birch Bay and Blaine Resorts
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Paid time off including vacation days and holidays
sick leave
Job Description
Travel + Leisure Co. is recognized as the world’s leading vacation ownership and travel membership company. With a robust portfolio that includes resort properties, travel clubs, and lifestyle travel brands, the company continuously innovates to provide unparalleled vacation experiences. It prides itself on a dynamic culture where growth and advancement opportunities abound. Employees are part of a global mission to put the world on vacation by creating memorable and enriching travel experiences for millions of customers worldwide. This commitment to quality service and innovation ensures that every workday brings new learning opportunities and an ever-evolving environment that is both engaging and rewarding.
The role of Guest Services Supervisor at Travel + Leisure Co. is pivotal in setting the standard of excellence in customer service. As a supervisor, you will lead guest service operations by fostering a positive and proactive team environment. Empowering associates through leadership and coaching, you will drive initiatives that enhance guest satisfaction, manage front and back-of-house operations efficiently, and anticipate guest needs to exceed expectations consistently. You will be responsible for daily operational planning, ensuring effective guest check-in and check-out procedures, maintaining accurate room inventory, and handling schedule adjustments. Your leadership will extend to providing hands-on training that hones both technical and soft skills of the staff. The Guest Services Supervisor also plays an essential role in preserving strong customer and associate relationships, directly influencing the overall guest experience through meaningful interaction and problem-solving. This position offers a competitive hourly wage typically between $21.00 and $23.00, depending on experience and location, with full benefits available for eligible associates working 30 or more hours per week.
The role of Guest Services Supervisor at Travel + Leisure Co. is pivotal in setting the standard of excellence in customer service. As a supervisor, you will lead guest service operations by fostering a positive and proactive team environment. Empowering associates through leadership and coaching, you will drive initiatives that enhance guest satisfaction, manage front and back-of-house operations efficiently, and anticipate guest needs to exceed expectations consistently. You will be responsible for daily operational planning, ensuring effective guest check-in and check-out procedures, maintaining accurate room inventory, and handling schedule adjustments. Your leadership will extend to providing hands-on training that hones both technical and soft skills of the staff. The Guest Services Supervisor also plays an essential role in preserving strong customer and associate relationships, directly influencing the overall guest experience through meaningful interaction and problem-solving. This position offers a competitive hourly wage typically between $21.00 and $23.00, depending on experience and location, with full benefits available for eligible associates working 30 or more hours per week.
Job Requirements
- Valid driver’s license
- Ability to work under pressure
- Basic leadership skills including coaching mentoring and training staff
- Excellent verbal and written communication skills
- Knowledge of computer software including property management systems
- Ability to analyze reports
- Minimum 1 year supervisory or management experience
- Minimum 1 year hotel timeshare or hospitality service experience
Job Qualifications
- Valid driver’s license
- Demonstrated ability to work under pressure
- Basic leadership skills with ability to coach mentor and train staff
- Excellent verbal and written communication as well as excellent hospitality service skills
- Working knowledge of various computer software programs including property management systems
- Comprehension and literacy for analyzing reports
- 1 year of supervisory or management level experience
- 1 year of hotel timeshare or hospitality service experience
Job Duties
- Lead the daily operation of guest service shifts including planning daily front- and back-of-house guest service operations
- Provide proper guest check-in and check-out procedures analyze reports and communicate needs with your team
- Ensure daily checklist duties and tasks are fully completed with follow-up communications
- Maintain room inventory accurately and efficiently
- Administer schedule adjustments that satisfy all guest associate and financial requirements
- Maintain positive customer and associate relationships through meaningful associate guest and owner interaction
- Provide hands-on training development and coaching for technical and soft skills customer service approaches
- Support customer service standards that exceed guest expectations and directly communicate reservation flag information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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