Guest Services Supervisor - WorldMark Birch Bay and Blaine Resorts
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $23.00
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Paid Time Off
Job Description
WorldMark Birch Bay and Blaine Resorts are proud members of Travel + Leisure Co., the world\'s leading vacation ownership and travel membership company. Located at 4810 Beachcomber Way, Birch Bay, Washington, these resorts offer guests beautiful vacation experiences set in the scenic Pacific Northwest. Travel + Leisure Co. is dedicated to providing exceptional service through a dynamic portfolio of resort, travel club, and lifestyle travel brands. Known for innovation and growth, the company fosters a work environment that inspires continuous learning and creativity, helping millions of travelers worldwide turn their vacation inspirations into memorable experiences.
The Guest Services Supervisor role at WorldMark Birch Bay and Blaine Resorts is a full-time position designed for a proactive leader passionate about hospitality excellence. This role is pivotal in setting the standard for superior guest services and ensuring smooth front and back-of-house operations. The Guest Services Supervisor will manage daily guest service shifts, oversee check-in and check-out procedures, and coordinate staff schedules to maintain operational efficiency. This position demands a hands-on approach, involving direct interaction with guests, coaching and training team members, and addressing challenges head-on to elevate the guest experience. Compensation typically ranges between $21.00 and $23.00 per hour, with the final wage determined by the candidate\'s experience, education, skills, and work location. The company provides an inclusive and supportive culture where hospitality is at the core of everything done, making it an excellent opportunity for candidates who thrive in service-oriented environments and want to contribute to a team that truly values guest satisfaction and associate development.
The Guest Services Supervisor role at WorldMark Birch Bay and Blaine Resorts is a full-time position designed for a proactive leader passionate about hospitality excellence. This role is pivotal in setting the standard for superior guest services and ensuring smooth front and back-of-house operations. The Guest Services Supervisor will manage daily guest service shifts, oversee check-in and check-out procedures, and coordinate staff schedules to maintain operational efficiency. This position demands a hands-on approach, involving direct interaction with guests, coaching and training team members, and addressing challenges head-on to elevate the guest experience. Compensation typically ranges between $21.00 and $23.00 per hour, with the final wage determined by the candidate\'s experience, education, skills, and work location. The company provides an inclusive and supportive culture where hospitality is at the core of everything done, making it an excellent opportunity for candidates who thrive in service-oriented environments and want to contribute to a team that truly values guest satisfaction and associate development.
Job Requirements
- Valid drivers license
- Demonstrated ability to work under pressure
- Basic leadership skills with ability to coach mentor and train staff
- Excellent verbal and written communication as well as excellent hospitality service skills
- Working knowledge of various computer software programs including property management systems
- Comprehension and literacy for analyzing reports
- 1 year of supervisory or management level experience
- 1 year of hotel timeshare or hospitality service experience
Job Qualifications
- High school diploma or equivalent
- 1 year of supervisory or management level experience
- 1 year of hotel timeshare or hospitality service experience
- Excellent verbal and written communication skills
- Basic leadership skills with ability to coach mentor and train staff
- Working knowledge of computer software including property management systems
- Comprehension and literacy for analyzing reports
Job Duties
- Lead the daily operation of guest service shifts including planning daily front- and back-of-house guest service operations
- Provide proper guest check-in and check-out procedures analyze reports and communicate needs with your team
- Ensure daily checklist duties and tasks are fully completed with follow-up communications
- Maintain room inventory accurately and efficiently
- Administer schedule adjustments that satisfy all guest associate and financial requirements
- Maintain positive customer and associate relationships through meaningful associate guest and owner interaction
- Provide hands-on training development and coaching for technical and soft skills customer service approaches
- Support customer service standards that exceed guest expectations and directly communicate reservation flag information
Job Criteria
Experience
No experience required
Job Location
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