Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $21.25
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned family entertainment and resort company that is dedicated to creating memorable experiences for families through its indoor water parks and lodging facilities. The company prides itself on fostering a fun, safe, and engaging environment where guests of all ages can enjoy exciting activities and make lasting memories. Great Wolf operates numerous resorts across North America and is recognized as a leader in the hospitality and entertainment industry, particularly known for its commitment to quality guest service and innovative recreational experiences. The company emphasizes a strong team culture referred to as the "Pack," where employees are empowered to grow their careers, contribute to a welcoming atmosphere, and participate in wide-ranging development programs.
The role of Guest Services Supervisor at Great Wolf is a crucial leadership position within the guest services department, directly impacting guests' experiences and operational success of the lodge. This role involves active participation in the daily front desk and lodge operations, ensuring that all business and service standards are met efficiently and consistently. The Guest Services Supervisor is responsible for supervising and coaching front office team members, facilitating smooth check-ins, addressing guest concerns, and maintaining high levels of operational excellence. Beyond managing day-to-day activities, the supervisor plays a vital role in fostering employee engagement and teamwork, encouraging and recognizing contributions from pack members regularly. The position requires collaboration with department and lodge leadership to implement policies, manage performance, and drive continuous improvement in guest services and the work environment.
Great Wolf offers this position with flexible scheduling options including full-time, part-time, and other flexible arrangements, providing competitive pay starting at $21.25 per hour. The company’s comprehensive benefits package supports employee well-being and career development. Employees benefit from access to Great Wolf University for extensive on-the-job training and leadership development, allowing them to grow and learn while they earn. The environment promotes work-life balance through flexible scheduling and wellness programs that cover holistic health and provide support services. Diversity and inclusion are core values of the Great Wolf team, ensuring a welcoming and supportive workplace for everyone. By joining Great Wolf as a Guest Services Supervisor, individuals become part of a vibrant community dedicated to excellence in hospitality, personal growth, and delivering exceptional guest experiences.
The role of Guest Services Supervisor at Great Wolf is a crucial leadership position within the guest services department, directly impacting guests' experiences and operational success of the lodge. This role involves active participation in the daily front desk and lodge operations, ensuring that all business and service standards are met efficiently and consistently. The Guest Services Supervisor is responsible for supervising and coaching front office team members, facilitating smooth check-ins, addressing guest concerns, and maintaining high levels of operational excellence. Beyond managing day-to-day activities, the supervisor plays a vital role in fostering employee engagement and teamwork, encouraging and recognizing contributions from pack members regularly. The position requires collaboration with department and lodge leadership to implement policies, manage performance, and drive continuous improvement in guest services and the work environment.
Great Wolf offers this position with flexible scheduling options including full-time, part-time, and other flexible arrangements, providing competitive pay starting at $21.25 per hour. The company’s comprehensive benefits package supports employee well-being and career development. Employees benefit from access to Great Wolf University for extensive on-the-job training and leadership development, allowing them to grow and learn while they earn. The environment promotes work-life balance through flexible scheduling and wellness programs that cover holistic health and provide support services. Diversity and inclusion are core values of the Great Wolf team, ensuring a welcoming and supportive workplace for everyone. By joining Great Wolf as a Guest Services Supervisor, individuals become part of a vibrant community dedicated to excellence in hospitality, personal growth, and delivering exceptional guest experiences.
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year prior experience rooms division/front desk
- Experience with Microsoft Office and general software systems
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- High School diploma or equivalent experience
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Job Duties
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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