Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $21.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Resorts is a renowned family-friendly hospitality company specializing in indoor water park resorts. With locations across North America, Great Wolf is dedicated to creating memorable experiences for families through exceptional service and a variety of engaging activities. The company prides itself on its inclusive and supportive culture, fostering opportunities for career growth, employee learning, and well-being. Known for its commitment to diversity, employee development, and guest satisfaction, Great Wolf offers a dynamic workplace where team members, referred to as pack members, can thrive professionally and personally.
The Guest Services Supervisor role at Great Wolf is a pivotal leadership position that focuses on delivering excellent service and operational efficiency at the front desk and lodge operations. This role involves active supervision and participation in daily tasks, ensuring safety standards are met while creating a welcoming environment for guests and employees. The supervisor will coach and support the guest services team, manage scheduling and labor forecasting, and handle guest concerns to enhance overall satisfaction. This position offers flexible scheduling options including full-time, part-time, and flexible hours, with a pay rate starting at $21.25 per hour.
In addition to managing daily operational functions, the Guest Services Supervisor works closely with other department leaders to develop action plans aimed at improving guest service quality and team engagement. The role includes responsibilities such as conducting daily meetings, recruiting new talent, maintaining service excellence, and ensuring compliance with safety regulations. Great Wolf provides robust training programs through Great Wolf University, prioritizing ongoing development in technical skills and leadership capabilities to help supervisors grow in their careers. Employees benefit from exclusive perks like discounted vacations, referral incentives, and wellness programs, making Great Wolf not only a fun place to work but also one that values work-life balance and diversity.
The Guest Services Supervisor role at Great Wolf is a pivotal leadership position that focuses on delivering excellent service and operational efficiency at the front desk and lodge operations. This role involves active supervision and participation in daily tasks, ensuring safety standards are met while creating a welcoming environment for guests and employees. The supervisor will coach and support the guest services team, manage scheduling and labor forecasting, and handle guest concerns to enhance overall satisfaction. This position offers flexible scheduling options including full-time, part-time, and flexible hours, with a pay rate starting at $21.25 per hour.
In addition to managing daily operational functions, the Guest Services Supervisor works closely with other department leaders to develop action plans aimed at improving guest service quality and team engagement. The role includes responsibilities such as conducting daily meetings, recruiting new talent, maintaining service excellence, and ensuring compliance with safety regulations. Great Wolf provides robust training programs through Great Wolf University, prioritizing ongoing development in technical skills and leadership capabilities to help supervisors grow in their careers. Employees benefit from exclusive perks like discounted vacations, referral incentives, and wellness programs, making Great Wolf not only a fun place to work but also one that values work-life balance and diversity.
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year prior experience in rooms division/front desk
- Experience with Microsoft Office including Excel, Word and Outlook
- Demonstrated skills in customer service, conflict resolution, employee engagement, retention, and team building
- Proficiency in written and spoken English
- Ability to work flexible schedule including nights, weekends, and holidays
- Ability to lift 30lbs
- Ability to stand and sit for long periods
- Ability to bend, stretch, and twist
Job Qualifications
- High school diploma or equivalent experience
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Duties
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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