Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Paid holidays
Job Description
The Educational Service Center of Northeast Ohio (ESC NEO) is a distinguished educational service organization dedicated to providing comprehensive support, resources, and services to schools, districts, and educational professionals throughout Northeast Ohio. ESC NEO serves as a regional leader in fostering collaboration among educators, promoting innovative instructional strategies, and supporting student success by offering a wide array of programs including professional development, special education services, administrative support, and technological solutions. With a commitment to excellence and community partnership, the Center plays a vital role in enhancing educational outcomes across the region through resource sharing and capacity building. As a respected institution in the educational landscape, ESC NEO values professionalism, integrity, and dedication to service, creating an environment where all employees contribute to the mission of supporting education and improving lives.
The role of Guest Services Specialist at ESC NEO is a full-time position spanning 260 days per year, scheduled to begin on August 1, 2026. This position offers a competitive salary ranging from $56,000 to $60,000, commensurate with education and experience. The Guest Services Specialist serves as the welcoming first point of contact for all visitors to the ESC NEO conference center and third-floor reception area. This critical role involves managing the day-to-day operations of the on-site production center while ensuring that guest experience is professional, warm, and efficient. As a front-line representative, the Specialist greets guests, directs visitors to conference rooms, and provides ongoing wayfinding support throughout the day. They are also responsible for backing up the Conference Center Coordinator by providing coverage and assistance as needed.
Beyond guest reception duties, this position requires the Specialist to operate and maintain various production equipment such as high-volume copiers, printers, laminators, binding machines, and cutting tools. The Specialist must accurately receive, review, and fulfill both internal and external print and production job requests, prioritizing these to meet departmental deadlines while maintaining high-quality output. Organizational skills are essential in managing the production job queue and tracking inventory of supplies and consumables, with the responsibility to initiate procurement when necessary. The Specialist will also troubleshoot basic equipment issues, contacting vendor support when required, and maintain a clean and efficient production workspace.
This role demands a proactive, self-directed individual comfortable multitasking across concurrent responsibilities while preserving a calm and composed demeanor. Strong interpersonal and communication skills are necessary to engage professionally with guests, staff, and vendors. Proficiency in standard office and electronic applications including Microsoft Office Suite, Google Suite, and email systems is expected. Experience or aptitude to learn operating office and production equipment is essential, as is discretion in handling sensitive visitor and organizational information. Candidates with backgrounds or experience in customer service, receptionist roles, hospitality, print production, event coordination, or graphic design software are highly desirable. The ideal candidate will be approachable, detail-oriented, and collaborative, contributing positively to the efficient and inviting atmosphere of the ESC NEO environment. This role plays a key part in supporting the mission of the Center by facilitating smooth conference operations and producing essential materials for the organization’s educational programs and events.
The role of Guest Services Specialist at ESC NEO is a full-time position spanning 260 days per year, scheduled to begin on August 1, 2026. This position offers a competitive salary ranging from $56,000 to $60,000, commensurate with education and experience. The Guest Services Specialist serves as the welcoming first point of contact for all visitors to the ESC NEO conference center and third-floor reception area. This critical role involves managing the day-to-day operations of the on-site production center while ensuring that guest experience is professional, warm, and efficient. As a front-line representative, the Specialist greets guests, directs visitors to conference rooms, and provides ongoing wayfinding support throughout the day. They are also responsible for backing up the Conference Center Coordinator by providing coverage and assistance as needed.
Beyond guest reception duties, this position requires the Specialist to operate and maintain various production equipment such as high-volume copiers, printers, laminators, binding machines, and cutting tools. The Specialist must accurately receive, review, and fulfill both internal and external print and production job requests, prioritizing these to meet departmental deadlines while maintaining high-quality output. Organizational skills are essential in managing the production job queue and tracking inventory of supplies and consumables, with the responsibility to initiate procurement when necessary. The Specialist will also troubleshoot basic equipment issues, contacting vendor support when required, and maintain a clean and efficient production workspace.
This role demands a proactive, self-directed individual comfortable multitasking across concurrent responsibilities while preserving a calm and composed demeanor. Strong interpersonal and communication skills are necessary to engage professionally with guests, staff, and vendors. Proficiency in standard office and electronic applications including Microsoft Office Suite, Google Suite, and email systems is expected. Experience or aptitude to learn operating office and production equipment is essential, as is discretion in handling sensitive visitor and organizational information. Candidates with backgrounds or experience in customer service, receptionist roles, hospitality, print production, event coordination, or graphic design software are highly desirable. The ideal candidate will be approachable, detail-oriented, and collaborative, contributing positively to the efficient and inviting atmosphere of the ESC NEO environment. This role plays a key part in supporting the mission of the Center by facilitating smooth conference operations and producing essential materials for the organization’s educational programs and events.
Job Requirements
- High school diploma or equivalent
- associate degree or higher in Business Administration, Hospitality, or related field preferred
- minimum 1-2 years experience in customer service, receptionist, hospitality, or office operations
- experience in print production or copy center preferred
- background in event coordination, hospitality, or conference services preferred
- experience with graphic design or design software preferred
- effective interpersonal and communication skills
- ability to multitask with accuracy and composure
- confident operating office and production equipment or willingness to learn
- strong organizational skills
- proficiency in MS Office, Google Suite, e-mail
- proficiency in computer operations and network environment
- self-directed and proactive work approach
- professional discretion in handling confidential information
Job Qualifications
- High school diploma or equivalent
- associate degree or higher in Business Administration, Hospitality, or a related field preferred
- minimum 1-2 years of experience in customer service, receptionist, hospitality, or office operations
- experience in a print production, copy center, or similar environment preferred
- background in event coordination, hospitality, or conference services preferred
- experience with graphic design or design software (e.g., Canva, Adobe Creative Suite) preferred
- demonstrated effective interpersonal and communication skills
- warm, professional, and approachable demeanor
- demonstrated ability to multitask across simultaneous responsibilities with accuracy and composure
- confident operating office and production equipment, or willingness to learn
- strong organizational skills and meticulous attention to detail
- proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets), Google Suite, and e-mail
- proficiency with computers to include desktop management, file management and operations, and working in a network environment
- self-directed with the ability to work independently and proactively with minimal supervision
- professional discretion in handling visitor, staff, and organizational information
Job Duties
- Serve as the first point of contact for all visitors, training participants, and guests arriving at the ESC NEO first-floor conference center
- Uphold professional front-of-house standards
- Greet guests professionally
- direct them to the appropriate conference room
- Provide backup support to the Conference Center Coordinator
- Monitor guest flow throughout the day and provide ongoing wayfinding support
- Operate and maintain production center equipment, including high-volume copiers/printers, laminators, binding machines, and cutting tools
- Receive, review, and fulfill internal and external print and production job requests with accuracy and quality
- Manage the production job queue and prioritize requests to meet departmental deadlines
- Track inventory of production supplies and consumables
- initiate procurement requests as needed
- Troubleshoot basic equipment issues
- coordinate vendor service calls as needed
- Maintain a clean, organized, and efficient production workspace
- Answer and route all incoming phone calls to the appropriate staff or department
- Provide third-floor reception desk coverage and serve as a resource for general inquiries from staff and visitors
- Stay informed of trends and best practices regarding hospitality, guest services, and production operations
- Other duties may be assigned by the Coordinator of Operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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