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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Flexible
Benefits
Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
Crothall Healthcare, a Compass Healthcare company, is a leading provider of specialized support services exclusively to the healthcare industry. With a strong presence across nearly 1,300 accounts, many of which are ranked among the nation's top hospitals, Crothall is committed to delivering high-quality, innovative care that enhances the healthcare experience. Employing nearly 30,000 team members, the organization prides itself on upholding the highest standards of detail, safety, and excellence in every aspect of its service. Crothall's culture is built on caring for people and creating a true sense of belonging, empowering employees to make meaningful differences in the lives of... Show More
Job Requirements
- Prior customer service skills
- computer skills experience
- ability to perform essential functions with or without reasonable accommodation
- capability to work full-time schedule
- legal authorization to work in the United States
- willingness to undergo background screening if required
Job Qualifications
- Prior customer service experience
- computer skills proficiency
- ability to supervise and provide feedback to staff
- excellent communication and interpersonal skills
- problem-solving abilities
- experience handling financial transactions
- ability to work a flexible schedule
- high school diploma or equivalent
Job Duties
- Assign duties to Front Office employees to ensure completion of shift duties
- act as a resource to Front Office employees on difficult, technical procedures or problem reservations
- monitor staff performance, providing feedback to staff and management
- maintain communication logs with staff and managers
- monitor and schedule staff meals and breaks
- complete the registration/check-in process by inputting and retrieving information
- ensure rooms and services are correctly accounted for within guest statements
- assist guests with check-out payments and record various forms of payment
- balance and drop receipts according to accounting specifications
- provide guests with information about the facility, services, and amenities
- receive special requests from guests and respond or forward appropriately
- promptly answer telephone and email inquiries
- retrieve and forward messages, mail, packages, and fax for customers
- field and resolve guest complaints or escalate for resolution
- assist guests in emergency situations
- maintain adequate supplies and functional equipment at the Front Desk
- perform special assignments as directed by management
- perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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