GUEST SERVICES SENIOR AGENT (FULL TIME)

Crothall Healthcare, a Compass Healthcare company, is a leading provider of specialized support services exclusively to the healthcare industry. With a strong presence across nearly 1,300 accounts, many of which are ranked among the nation's top hospitals, Crothall is committed to delivering high-quality, innovative care that enhances the healthcare experience. Employing nearly 30,000 team members, the organization prides itself on upholding the highest standards of detail, safety, and excellence in every aspect of its service. Crothall's culture is built on caring for people and creating a true sense of belonging, empowering employees to make meaningful differences in the lives of patients, their communities, and themselves through a wide range of services including Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

The position available is for a full-time Guest Services Senior Agent located at Arkansas Children's Hospital in Little Rock, AR. This role offers a fixed pay rate of $15.00 per hour with a schedule typically from 8:00 am to 4:30 pm, although days may vary. The Guest Services Senior Agent plays an essential role in ensuring that guests receive exceptional service from check-in to check-out. The ideal candidate will have prior customer service and computer skills experience, and they will act as a key resource in managing guest interactions and supervising the front office team.

In this position, you will be responsible for overseeing the Front Office staff by assigning duties, monitoring performance, and providing feedback to ensure that the front desk operates smoothly and efficiently. This role involves resolving guest concerns and complaints, promoting hotel services and amenities, handling check-in and check-out processes, and managing payment transactions accurately. Additionally, the Guest Services Senior Agent will maintain communication logs with staff and managers, coordinate staff meals and breaks, and be involved in special assignments as delegated by management.

The position requires excellent problem-solving skills as you will handle difficult or technical reservations, coordinate emergency responses when necessary, and ensure that guest requests are fulfilled timely by forwarding them appropriately. Communication is a critical component of this role as you will answer telephone and email inquiries, handle guest messages, and manage mail, packages, and special items.

Crothall Healthcare offers a robust benefits package designed to support the health and well-being of its full-time and part-time associates. These benefits include retirement plans, health and wellness programs, associate shopping programs, and various voluntary coverages such as critical illness insurance and pet insurance. Full-time employees are eligible for comprehensive medical, dental, vision, life insurance, disability insurance, commuter benefits, flexible spending accounts, and an employee assistance program. The company is committed to diversity, equity, and inclusion, treating all applicants and associates fairly regardless of race, national origin, gender, age, disability, veteran status, sexual orientation, gender identity, or other protected classifications.

This job is a great opportunity for individuals passionate about making a difference in healthcare environments and striving to contribute positively to guest experiences while growing professionally within a supportive and dynamic company.