Guest Services Representative PM

Marriott International is a global leader in the hospitality industry, known for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts worldwide. Renowned for its commitment to quality, customer service, and employee development, Marriott offers a dynamic and inclusive workplace where team members can grow their careers and make a meaningful impact. As a company that embraces innovation and hospitality excellence, Marriott seeks individuals who are passionate about engaging with guests, exploring new opportunities, and discovering their full potential within the hospitality field.

This job opportunity is for the position of Guest Services Representative within the Front Office department at a Marriott hotel. This role is integral to the front line of guest interaction, providing the highest level of service in a professional, efficient, and courteous manner while adhering to Marriott's rigorous standards of hospitality. The role is hourly, non-exempt, and offers a compensation rate of $15 per hour. The Guest Services Representative acts as the face of the hotel, ensuring all guest needs are met promptly and accurately, from check-in and check-out procedures to handling reservations and providing local information.

The responsibilities of the Guest Services Representative include managing guest registration, room assignments, and accommodating special requests. The role requires familiarity with the hotel’s daily operations, including room rates, packages, discounts, and promotions. Proficiency with Marriott’s Property Management System (PMS) and front desk software such as MARSHA is essential. The representative is also responsible for maintaining cash handling procedures, ensuring proper billing and accounting at check-out, and managing safe deposit boxes and mail confidentially.

This position demands exceptional communication and interpersonal skills to engage guests from around the world. The representative must be knowledgeable about Marriott’s loyalty programs, such as Marriott Rewards and Club Marquis, to enhance guest experiences. Additionally, the role involves upholding Marriott’s hospitality guidelines, maintaining cleanliness and organization at the front desk, and assisting colleagues to foster a cooperative work environment.

The Guest Services Representative must be adaptable and flexible with their work schedule and demonstrate discipline and professionalism at all times. Understanding local attractions and providing guests with accurate information about the city and its amenities is an important part of the role. Marriott encourages its employees to embrace the company’s philosophy of engaging with guests, exploring new horizons through employee travel benefits, and discovering potential through ongoing career development opportunities.

This position is suitable for individuals who thrive in a fast-paced, customer-focused environment and are motivated to provide outstanding service. Marriott offers comprehensive training and support to help employees succeed and advance within the company. Joining Marriott as a Guest Services Representative opens doors to a rewarding hospitality career with a world-renowned brand dedicated to excellence and innovation.