Guest Services Representative, Part Time

City of Hope is a leading cancer research and treatment organization dedicated to making hope a reality for everyone affected by cancer and diabetes. Established in 1913, City of Hope has evolved into one of the most advanced and comprehensive centers in the United States, renowned not only for its groundbreaking research but also for its compassionate patient care. The institution's mission focuses on innovation, excellence, and community support, striving to deliver superior care and develop new therapies that improve the lives of patients worldwide. With a National Cancer Institute-designated comprehensive cancer center and consistently ranked among the top five cancer care providers by U.S. News & World Report, City of Hope stands at the forefront of medical advancement. Its broad network extends beyond the Los Angeles campus, encompassing clinical and outpatient care locations throughout Southern California and major metropolitan areas such as Atlanta, Chicago, and Phoenix. This integrated model includes cancer care services, cutting-edge research, academic training, and a robust philanthropy program that funds its vital work.

The role of the Guest Services Representative at City of Hope is pivotal in maintaining the organization's reputation for outstanding patient and guest care. This part-time position requires the candidate to work on Thursdays, Fridays, and Sundays from 3:00 PM to 11:30 PM, with additional on-call responsibilities every Monday. Candidates must be flexible as shift times and days may vary based on operational needs. The Guest Services Representative acts as the welcoming face for patients, visitors, and guests at the Guest Quarters or Hospital Concierge Desk, demonstrating professionalism, warmth, and genuine concern. This position demands excellent customer service skills, requiring close coordination with multiple departments including Travel and Accommodations, Transportation, Security, Registration, and Financial Counselors to ensure a seamless and supportive experience for those engaging with City of Hope’s services. The role involves managing multiple tasks efficiently in a fast-paced environment, displaying a positive and outgoing personality, and providing assistance to individuals who may have mobility or other challenges. Proficiency with Microsoft Office and basic office equipment is necessary, alongside strong communication and problem-solving skills. This challenging and rewarding role offers an opportunity to contribute meaningfully to a noble cause while developing hospitality and healthcare-related expertise in a vibrant, team-oriented setting.