Guest Services Representative (Part-Time)

The Dallas Symphony Orchestra (DSO) is a world-renowned performing arts organization based in Dallas, Texas, known for its rich history and dedication to delivering outstanding orchestral performances. Founded in 1900, the DSO has grown into one of the leading orchestras in the United States, performing a wide range of classical masterpieces, contemporary compositions, and special events. As a cultural cornerstone, the DSO combines artistic excellence with community engagement, providing diverse programming to the citizens of Dallas and surrounding areas. Their mission includes fostering a deeper appreciation of orchestral music and creating memorable experiences for patrons of all ages and backgrounds. The organization is committed to inclusivity, innovation, and maintaining its reputation as one of America's premier symphony orchestras.

The Guest Services Representative role at the Dallas Symphony Orchestra is a vital part-time position that serves as an essential point of contact between the DSO and its patrons. This position requires exceptional customer service skills and the ability to manage a variety of ticketing-related responsibilities. The representative will be responsible for selling single tickets and season subscriptions, processing ticket exchanges and donations, and providing attentive support to patrons via phone, email, and in-person interactions. Beyond ticket sales, this role plays a crucial role during concert events, aiding in onsite box office operations and supporting the overall patron experience to ensure events run smoothly. A successful candidate will demonstrate attention to detail, strong communication abilities, and a passion for delivering high-quality service to enhance the connection between the orchestra and its audience.

In addition to routine customer service and box office duties, the Guest Services Representative helps meet the DSO’s inbound revenue goals by supporting ticket sales efforts and managing service level expectations in the call center environment. This includes handling inbound calls, making outbound follow-ups, and responding to escalated service issues promptly and professionally. The role requires the use of the Tessitura ticketing system for sales and transactions processing, including cash, check, and credit card payments, as well as duties such as daily reconciliation. The representative must also provide support for major donor ticketing needs and assist with additional guest services tasks like displaying signage, distributing will-call tickets, and facilitating events held at venues beyond the home concert hall, the Meyerson Symphony Center.

This position demands availability during daytime business hours as well as flexibility to work on select evenings, weekend concert shifts, and occasional holidays. The Dallas Symphony Orchestra values employees who contribute to an inclusive and welcoming environment and offers a competitive benefits package, free onsite parking, and access to complimentary concert tickets when available. As an equal opportunity employer, the DSO embraces diversity and ensures reasonable accommodations for individuals with disabilities throughout its employment processes, services, and programming. Joining the Dallas Symphony Orchestra as a Guest Services Representative means becoming an integral part of a prestigious arts institution whose mission is to inspire through music and uphold a tradition of excellence in the performing arts.