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Guest Services Representative (Part-Time)
Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive benefits package
Free onsite parking
Access to complimentary concert tickets
equal opportunity employment
Reasonable accommodation for individuals with disabilities
Job Description
The Dallas Symphony Orchestra (DSO) is a world-renowned performing arts organization based in Dallas, Texas, known for its rich history and dedication to delivering outstanding orchestral performances. Founded in 1900, the DSO has grown into one of the leading orchestras in the United States, performing a wide range of classical masterpieces, contemporary compositions, and special events. As a cultural cornerstone, the DSO combines artistic excellence with community engagement, providing diverse programming to the citizens of Dallas and surrounding areas. Their mission includes fostering a deeper appreciation of orchestral music and creating memorable experiences for patrons of all ages and backgrounds.... Show More
Job Requirements
- Minimum of one year experience in customer service
- Outstanding verbal communication skills
- Must be available to work daytime business hours
- Must have flexibility to work select evenings, weekend concert shifts, and occasional holidays
Job Qualifications
- Minimum of one year of experience in customer service
- Outstanding verbal communication skills
- Experience with Tessitura preferred
- Previous box office or ticketing experience preferred
Job Duties
- Support initiatives to reach DSO inbound revenue goals such as single ticket sales, subscription sales, upsell revenue, and maintaining established service levels in the call center such as average wait time, abandoned calls, maximum wait time, re-queued calls
- Take inbound calls, make outbound customer service follow-up calls, and handle all first-level escalations
- Ensure that major donor ticketing needs are handled, coordinated, and resolved professionally and immediately
- Provide superior customer service standards at the box office and over the phone
- Follow all box office operating policies, procedures, and communication mechanisms
- Provide excellent customer service and handle patron concerns or complaints professionally
- Accurately process ticket sales, exchanges, and donation transactions at the box office counter using the Tessitura ticketing system
- Process cash, check, and credit card payments and assist with daily reconciliation
- Support additional Guest Services duties as needed such as displaying signage, distributing will-call tickets
- Support Dallas Symphony concerts presented at venues outside of the Meyerson Symphony Center
- Processing season tickets
- Reprint tickets
- Handle exchanges and donations of tickets
- Guide patrons through transactions and check balances on accounts
- Perform data entry and processing
- Assist Guest Services Center Managers with non-phone tasks
- Perform other duties as assigned by Guest Services Center Management, Guest Services Director, or Vice President of Marketing and Guest Services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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