Guest Services Representative | Part-Time | Mullet Arena

Tempe, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

On-call

Weekend Shifts

Night Shifts

Benefits

401(k) savings plan

401(k) matching

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Established in 2015, OVG has rapidly grown to become a dominant force in the industry, with a broad platform that includes venue development, management, hospitality, and sponsorship sales. Their portfolio is impressive, serving seven world-class owned venues and a prestigious client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This worldwide footprint emphasizes OVG's commitment to excellence and innovation in creating unparalleled live entertainment experiences. The company’s focus on infrastructure and end-to-end live entertainment services sets it apart, providing comprehensive solutions that enhance both the fan and artist experience in some of the most recognized venues globally.

The role of Guest Services Representative at Oak View Group is a crucial, on-call, per-event position based at the Mullett Arena. This role plays an essential part in delivering exceptional service to guests attending events, ensuring their safety, comfort, and overall positive experience throughout their visit. Guest Services Representatives wear multiple hats, supporting duties such as ushering, ticket taking, and acting as door guards, which demands flexibility and responsiveness to event needs. The position offers an hourly wage of $17.00 and is ideal for those who thrive in dynamic, fast-paced environments and enjoy interacting with the public. It also includes part-time benefits such as a 401(k) savings plan with matching contributions, which reflects OVG’s care for employee financial wellness.

Guest Services Representatives serve as the frontline ambassadors for the Mullett Arena, bearing the responsibility of providing a secure environment for attendees and ensuring all services are delivered seamlessly. Their role includes greeting guests, scanning tickets, providing directions, monitoring restricted access areas, and assisting in emergency evacuations when necessary. Beyond routine tasks, employees in this role communicate regularly with supervisors using in-house radios to maintain coordinated event operations. This role requires a balance of attentiveness, excellent communication skills, and the ability to remain calm and professional under pressure. Ideal candidates will be comfortable working flexible hours, including nights, weekends, and holidays, and committed to attending at least two events per month. The position emphasizes teamwork, flexibility, safety, and delivering unparalleled customer service, making it integral to the successful operation of live events at the Mullett Arena.

Job Requirements

High school diploma or equivalent
Ability to function in a fast-paced, high-pressure environment
Customer service experience
Strong communication skills
Outgoing and friendly personality
Ability to work independently and collaboratively
Flexible scheduling availability including nights, weekends, and holidays
Minimum availability for 2 events per month
Ability to stand for long periods
Ability to lift or move heavy objects as needed

Job Qualifications

High school diploma or equivalent preferred
Demonstrated ability to function in a fast-paced, high-pressure environment
Experience in customer service with exceptional communication skills
Comfortable working with the public with an outgoing and friendly personality
Ability to communicate clearly and concisely
Ability to work independently and as part of a team, remaining flexible in the role
Ability to work a flexible schedule, including long hours, nights, weekends, and holidays
Ability to work a minimum of 2 events per month at the Mullett Arena
Ability to stand in one location for extended periods
Ability to occasionally lift and/or move heavy objects

Job Duties

Provide exceptional customer service and assistance to all guests
Greet and scan tickets as guests enter the building
Greet and usher guests to their seats
Provide directional assistance to guests throughout facility
Control and monitor all access to all restricted areas for events
Provide a safe and secure environment for Mullett Arena
Report actual/suspected violations of policies, procedures, rules, or regulations to supervisor
Complete an incident report on a timely basis, as required
Ensure emergency exits are clear at all times and assist guests with safe exits
Act as a member of the emergency evacuation team by directing guests to emergency exits
Move around to various positions/locations as event needs
Hand out materials to guests as needed for events
Follow all event procedures and safety standards
Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information
Perform all other duties assigned by Event Manager, Event Coordinator, and/or Supervisor