Guest Services Representative - Float

Franciscan Health Lafayette East Campus is a renowned healthcare facility located at 1701 S Creasy Ln, Lafayette, Indiana. This campus is part of Franciscan Health, one of the largest Catholic healthcare systems in the Midwest, with 12 ministries and access points across Indiana and Illinois. Franciscan Health is committed to delivering compassionate, comprehensive care to patients and serving the communities with respect, dignity, and empathy. The Lafayette East Campus embodies these values by providing an environment that supports both patients and their families throughout the healthcare journey. As a leading institution, Franciscan Health Lafayette East Campus integrates cutting-edge medical technology with outstanding personalized service to create a healing environment for all who enter.

The role of the Guest Services Representative at Franciscan Health Lafayette East Campus is a pivotal position designed to enhance patient and visitor experience by providing top-tier hospitality and support services. This position goes beyond traditional customer service by offering proactive assistance, including information provision and way-finding to help visitors and patients navigate the campus effectively. The Guest Services Representative exemplifies the core principles of the hospital: Respect for Life, Compassionate Concern, and Joyful Service, ensuring that every interaction is grounded in kindness and understanding.

This job primarily involves conducting rounds in various hospital areas such as waiting rooms, inpatient rooms, the Emergency Department, Outpatient and Surgery areas, identifying visitor or patient needs, and addressing complaints promptly and professionally. Additionally, the role involves monitoring inventory levels of department equipment and supplies, placing orders as necessary to keep the department well-stocked, and overseeing the work of volunteers by providing guidance and training to maintain high service quality. This position requires an individual with strong communication skills, adaptability, attention to detail, and a firm commitment to teamwork. Ideal candidates will be adept at managing difficult situations calmly and courteously, ensuring that all guests feel welcomed and supported.

Working as a Guest Services Representative at Franciscan Health Lafayette East Campus offers the chance to develop crucial customer service and leadership skills in a healthcare environment dedicated to excellence and community service. Availability for evening shifts, weekends, and a minimum of two holiday shifts per year is required because the role demands flexibility and the ability to cover various information desks around the healthcare campus. This diverse and dynamic position offers a meaningful career path for those passionate about helping others and making a tangible difference in healthcare hospitality. Although the job posting does not specify salary details, the role is typically classified as a part-time or full-time position within the hospital's service team and is likely accompanied by comprehensive employee benefits.