Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
flexible schedule
Sundays Off
No late shifts
training programs
Job Description
InTown Suites is a renowned company in the hospitality industry, known for its dedication to providing exceptional value and memorable experiences to its guests. As a hotel provider, InTown Suites specializes in extended stay accommodations designed to offer comfort, convenience, and affordability. The company takes pride in creating an environment where every guest feels welcome and valued, laying a strong emphasis on the little gestures that can make a significant impact. This commitment to excellence is reflected in how InTown Suites operates and treats both its guests and employees, fostering a culture that is diverse, inclusive, and supportive.
The role of a Guest Services Representative at InTown Suites is crucial to maintaining the high standards of guest satisfaction and operational efficiency that the company prides itself on. This position is responsible for delivering courteous, professional, and efficient service in all front office functions. The Guest Services Representative acts as the face of the hotel, ensuring that guests have a smooth check-in and check-out process, and that reservations are handled with utmost accuracy and politeness. In situations where the General Manager is unavailable, this role takes on additional responsibilities by overseeing all front office operations, addressing guest issues promptly and professionally, and supervising staff when necessary.
This job offers an exceptional opportunity for individuals who are passionate about hospitality and guest relations. The working environment promotes teamwork, respect, and career development opportunities. The company offers comprehensive health benefits, including medical, dental, and vision coverage, as well as life and disability insurance for full-time employees. Employees also enjoy a 401k plan with company match, paid time off for full-time staff, no late shifts, Sundays off, and flexible scheduling options. The company supports new hires through easy-to-follow training programs and continues to encourage professional growth.
The ideal candidate will bring a mix of hospitality knowledge, communication skills, and operational expertise to the table. They should be proficient with computer systems related to hotel management and exhibit strong problem-solving skills, especially in managing guest inquiries and operational challenges. Sufficient mathematical ability to handle financial transactions accurately is required, as well as a clear ability to communicate effectively in writing and speaking. Physical demands such as standing for long shifts and the occasional lifting of items up to 25 pounds are expected, alongside a readiness to deal with some local travel responsibilities.
Working as a Guest Services Representative at InTown Suites means being part of a culture that values integrity, excellence, and respect. The position is dynamic, requiring flexibility and a proactive approach to ensure that all guests have a positive experience. Those who thrive in fast-paced, guest-focused environments and who wish to build a career in hospitality will find this role both rewarding and challenging. InTown Suites is committed to providing a workplace that supports work-life balance and employee well-being, making it an employer of choice in the hospitality sector.
The role of a Guest Services Representative at InTown Suites is crucial to maintaining the high standards of guest satisfaction and operational efficiency that the company prides itself on. This position is responsible for delivering courteous, professional, and efficient service in all front office functions. The Guest Services Representative acts as the face of the hotel, ensuring that guests have a smooth check-in and check-out process, and that reservations are handled with utmost accuracy and politeness. In situations where the General Manager is unavailable, this role takes on additional responsibilities by overseeing all front office operations, addressing guest issues promptly and professionally, and supervising staff when necessary.
This job offers an exceptional opportunity for individuals who are passionate about hospitality and guest relations. The working environment promotes teamwork, respect, and career development opportunities. The company offers comprehensive health benefits, including medical, dental, and vision coverage, as well as life and disability insurance for full-time employees. Employees also enjoy a 401k plan with company match, paid time off for full-time staff, no late shifts, Sundays off, and flexible scheduling options. The company supports new hires through easy-to-follow training programs and continues to encourage professional growth.
The ideal candidate will bring a mix of hospitality knowledge, communication skills, and operational expertise to the table. They should be proficient with computer systems related to hotel management and exhibit strong problem-solving skills, especially in managing guest inquiries and operational challenges. Sufficient mathematical ability to handle financial transactions accurately is required, as well as a clear ability to communicate effectively in writing and speaking. Physical demands such as standing for long shifts and the occasional lifting of items up to 25 pounds are expected, alongside a readiness to deal with some local travel responsibilities.
Working as a Guest Services Representative at InTown Suites means being part of a culture that values integrity, excellence, and respect. The position is dynamic, requiring flexibility and a proactive approach to ensure that all guests have a positive experience. Those who thrive in fast-paced, guest-focused environments and who wish to build a career in hospitality will find this role both rewarding and challenging. InTown Suites is committed to providing a workplace that supports work-life balance and employee well-being, making it an employer of choice in the hospitality sector.
Job Requirements
- High school diploma or equivalent
- ability to use computer operating systems proficiently
- strong communication skills in reading, writing, and speaking
- sufficient mathematical skills for financial transactions
- capability to work long hours including standing for eight hour shifts
- ability to lift and move up to 25 pounds occasionally
- valid driver’s license and proof of insurance for local travel
- ability to manage stressful situations and multitask effectively
- strong judgment and decision-making skills
Job Qualifications
- Previous hospitality experience preferred but not required
- combination of education and experience equivalent to high school diploma
- ability to read, understand, and interpret various reports and hotel information
- ability to communicate effectively with guests and staff in writing and speaking
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and balance cash bank
- thorough knowledge of front office operations, service standards, guest relations, and up selling techniques
- ability to compose clear and concise communication
- flexibility to work long hours as needed
- ability to manage multiple tasks and apply strong time management
- strong problem-solving skills to address guest and operational issues
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating systems
- be available at all times to deal with guest issues professionally
- notify General Manager of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance with safety and security standards
- report to Regional Operations Manager in General Manager's absence
- handle bank deposits in General Manager's absence
- identify and follow up on life/safety and inspection issues
- notify General Manager of safety and security violations
- maintain clean and neat desk and office areas
- perform administrative duties as assigned
- ensure property is clean and free of debris
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
