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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
flexible schedule
Sundays Off
No late shifts
training programs
Job Description
InTown Suites is a renowned company in the hospitality industry, known for its dedication to providing exceptional value and memorable experiences to its guests. As a hotel provider, InTown Suites specializes in extended stay accommodations designed to offer comfort, convenience, and affordability. The company takes pride in creating an environment where every guest feels welcome and valued, laying a strong emphasis on the little gestures that can make a significant impact. This commitment to excellence is reflected in how InTown Suites operates and treats both its guests and employees, fostering a culture that is diverse, inclusive, and supportive.
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Job Requirements
- High school diploma or equivalent
- ability to use computer operating systems proficiently
- strong communication skills in reading, writing, and speaking
- sufficient mathematical skills for financial transactions
- capability to work long hours including standing for eight hour shifts
- ability to lift and move up to 25 pounds occasionally
- valid driver’s license and proof of insurance for local travel
- ability to manage stressful situations and multitask effectively
- strong judgment and decision-making skills
Job Qualifications
- Previous hospitality experience preferred but not required
- combination of education and experience equivalent to high school diploma
- ability to read, understand, and interpret various reports and hotel information
- ability to communicate effectively with guests and staff in writing and speaking
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and balance cash bank
- thorough knowledge of front office operations, service standards, guest relations, and up selling techniques
- ability to compose clear and concise communication
- flexibility to work long hours as needed
- ability to manage multiple tasks and apply strong time management
- strong problem-solving skills to address guest and operational issues
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating systems
- be available at all times to deal with guest issues professionally
- notify General Manager of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance with safety and security standards
- report to Regional Operations Manager in General Manager's absence
- handle bank deposits in General Manager's absence
- identify and follow up on life/safety and inspection issues
- notify General Manager of safety and security violations
- maintain clean and neat desk and office areas
- perform administrative duties as assigned
- ensure property is clean and free of debris
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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