Guest Services Representative

The Boys & Girls Club of Kenosha is a well-established community organization that serves the youth of Kenosha by providing a variety of programs and activities tailored to meet the unique interests and needs of young people throughout the community. This nonprofit organization is dedicated to fostering the growth and development of children and teenagers through safe and supportive environments where members can learn, play, and build meaningful relationships. Employees at the Boys & Girls Club of Kenosha are known for their passion and commitment, which contributes to the thriving community spirit and helps create a positive impact for families and youth alike. The Club offers a welcoming and inclusive culture that supports staff development and values teamwork and collaboration across all departments.

We are currently seeking a Guest Services Representative for a part-time role averaging 18-24 hours per week, primarily during evenings and weekends. This position is crucial as it serves as the first point of contact for all visitors, members, volunteers, and guests at the Boys & Girls Club of Kenosha. The ideal candidate will display exceptional customer service skills by greeting and welcoming everyone warmly and ensuring that all inquiries are addressed promptly and accurately. The Guest Services Representative will manage a variety of administrative tasks including answering phones, handling cash and membership fees, maintaining records, and assisting with online registrations. This role requires a professional demeanor, attention to detail, and the ability to manage multiple responsibilities efficiently.

The Guest Services Representative will act as a liaison between guests and various internal departments, ensuring smooth communication and an efficient flow of information. Additionally, the individual will be responsible for following opening and closing procedures and entering information into the member tracking system to keep accurate and up-to-date records. This position demands excellent communication skills, both verbal and written, competence in computer applications, especially the Microsoft Office Suite, and the ability to quickly learn new software tools. Collaboration with staff, members, and volunteers is vital to creating a welcoming and friendly environment that supports the Club's mission of empowering youth in Kenosha. The role offers a chance to make a meaningful contribution to the community while working in a dynamic and supportive environment. This is an excellent opportunity for individuals who are dependable, have a strong work ethic, and enjoy working with people of all ages in a collaborative setting.