Guest Services Representative

The Langley Inn, located on Langley Air Force Base in Virginia, is a vital hospitality establishment serving military personnel, their families, and authorized guests. As part of the Department of Defense's commitment to providing quality lodging and guest services, the Langley Inn operates to offer a comfortable and secure environment that meets the diverse needs of its clientele. This establishment emphasizes professionalism, efficiency, and guest satisfaction through its comprehensive range of services, which include reservation management, guest assistance, and amenities commonly expected in military lodging facilities. The Langley Inn prides itself on upholding the highest standards of customer service while maintaining a safe and welcoming atmosphere for active duty members, veterans, and other authorized patrons.

The position available at the Langley Inn is a flexible, intermittent role designed to provide essential front desk and guest services support. This opportunity is perfect for individuals who thrive in dynamic work environments and enjoy engaging directly with guests to ensure their lodging experience is exceptional. While the position offers no guaranteed hours, employees may be scheduled for up to 40 hours per week, allowing for a degree of flexibility that can accommodate various personal schedules. The hourly wage for this role is set at $15, which aligns with the National Finance (NF) Grade 1 pay scale. This permanent appointment does not include promotion potential but offers valuable experience in clerical and customer service functions within a government-funded Morale, Welfare, and Recreation (MWR) program.

The front desk role at Langley Inn is crucial for the smooth operation of lodging facilities on the base. Responsibilities include managing room reservations via multiple communication channels such as telephone, email, and in-person requests. The incumbent will perform room assignments, issue keys, and assist guests with check-in and check-out procedures while ensuring that only authorized personnel utilize government-sponsored quarters. The position requires meticulous financial handling, including posting charges, balancing accounts, and safeguarding cash receipts, alongside daily reporting duties.

Additional tasks encompass maintaining inventories of sundry sales items, updating housekeeping statuses, and coordinating guest maintenance requests with relevant departments. The role demands a polished personal appearance and professional demeanor to uphold the Inn's reputation for hospitality excellence. The selected candidate will also be responsible for executing night audit procedures and managing the lost and found program, which further emphasizes attention to detail and organizational skill.

This position requires shift work, including evenings, weekends, and holidays, a valid state driver's license, and adherence to federal security and drug testing policies. The successful applicant will undergo a thorough background investigation and must be at least 21 years of age with at least three years of residence or legal status in the U.S. Candidates are expected to possess strong clerical and arithmetic skills, the ability to provide outstanding customer service, and the capability to communicate clearly in English. This role offers an enriching experience for individuals eager to contribute to the efficiency and morale of military lodging, providing a foundation for career growth in hospitality or administrative services within government settings.