Guest Services Representative

Vallejo, CA, USA|Onsite

Job Overview

Compensation

Salary

Range $51,000.00 - $73,000.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Flexible benefits

Professional development opportunities

Personal support

Job Description

Kirkland & Ellis is a premier global law firm renowned for setting the benchmark in legal excellence rather than merely meeting it. With a workforce exceeding 7,000 professionals, including more than 4,000 attorneys, the firm operates across 24 offices worldwide, demonstrating a strong global presence. The firm’s culture thrives on teamwork, innovation, and a steadfast commitment to continuous professional and organizational growth. At Kirkland & Ellis, the approach to tackling the most complex legal challenges is driven by bold ideas and innovative solutions that are fostered by their ambitious and experienced team. They prioritize meaningful work that advances global business, investment, and innovation, emphasizing the value of a supportive and collaborative workplace.

This role focuses on the position of Guest Services Representative, a critical front-facing role within the firm. As the first point of contact for clients, visitors, and employees, the Guest Services Representative plays an instrumental role in shaping the firm's welcoming environment. The position is full-time, based on a standard schedule from 9:00 a.m. to 5:30 p.m., with occasional requirements for overtime, including early starts, weekend shifts, extended hours, or adjusted breaks to ensure comprehensive front desk coverage.

The ideal candidate embodies professionalism, warmth, and excellent service orientation. They are organized and detail-focused, thriving in a fast-paced, dynamic environment while maintaining a calm and responsive demeanor. Responsibilities include greeting guests, managing front desk inquiries, handling telephone communications, scheduling and coordinating conference room reservations, and supporting daily office events and administrative tasks. This role is fundamental to maintaining the firm’s reputation for high-quality client service and operational efficiency.

The compensation for this position in San Francisco ranges from $51,000 to $73,000, though it may vary depending on geographic location and cost of living. Beyond competitive base salaries, Kirkland & Ellis provides a comprehensive suite of benefits, including healthcare, paid time off, retirement plans, and personalized learning and development opportunities. This ensures growth, well-being, and support for employees both professionally and personally. Kirkland & Ellis values inclusivity and encourages candidates with diverse backgrounds and experiences to apply, focusing on potential and enthusiasm for the role rather than a perfect match of credentials alone.

Job Requirements

High school diploma or equivalent
2+ years of customer service, reception, hospitality, or administrative experience, or an equivalent combination of education and experience
Strong verbal and written communication skills
Exceptional customer service and interpersonal abilities
Proficiency with Microsoft Outlook, Word, and Excel
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively

Job Qualifications

High school diploma or equivalent
2+ years of customer service, reception, hospitality, or administrative experience, or an equivalent combination of education and experience
Strong verbal and written communication skills
Exceptional customer service and interpersonal abilities
Proficiency with Microsoft Outlook, Word, and Excel
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively
Associate degree preferred
Reception or front desk experience in a professional services environment such as legal, financial services, consulting, advertising, or similar industries preferred
Experience with EMS scheduling software and Coupa preferred
Professional and polished presence
Strong relationship-building and teamwork skills
Ability to remain calm and adaptable under pressure
Exceptional attention to detail and follow-through
Proactive approach to problem-solving and customer service

Job Duties

Greet clients, visitors, and guests in a courteous and professional manner
Serve as the primary point of contact for all reception-related inquiries
Direct visitors to the appropriate personnel and ensure a seamless arrival experience
Maintain a clean, organized, and professional reception area
Answer and manage incoming calls through the main telephone console
Route calls accurately and efficiently to the appropriate individuals or departments
Take and forward messages as requested
Respond promptly and professionally to internal and external inquiries
Deliver exceptional customer service through all verbal and written communications
Schedule conference rooms and visitor offices for attorneys and staff
Gather meeting requirements including attendee counts, technology needs, and catering requests
Help and execute office events
Obtain the necessary details regarding an event including date, time, number of people, technology, and catering needs
Enter and manage reservation details in scheduling systems
Create conference room and visitor signage as needed
Partner with internal teams to ensure meeting spaces are prepared and ready for use
Assist with planning and execution of office events
Support special projects, mailings, and document preparation
Collaborate with colleagues across departments to provide responsive operational support
Perform additional administrative and clerical duties as assigned