Job Overview
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Stevenson-Hendrick Honda Jacksonville is a prominent automotive dealership located at 2221 N Marine Blvd, Jacksonville, North Carolina. Part of the Hendrick Automotive Group, one of the largest and most reputable automotive retailers in the United States, this dealership offers a wide selection of new and pre-owned Honda vehicles, exceptional customer service, and comprehensive automotive maintenance and repair services. Known for its commitment to excellence, Stevenson-Hendrick Honda Jacksonville not only focuses on providing quality cars but also on creating a memorable and positive experience for every customer that walks through its doors. The dealership prides itself on a team-oriented atmosphere and a dedication to upholding the core values that define the Hendrick brand, including integrity, accountability, and commitment to continuous improvement.
The Guest Services and Social Media Coordinator role at Stevenson-Hendrick Honda Jacksonville is a vital position designed to enhance the overall customer experience while providing essential administrative and digital marketing support to the sales team. This full-time, in-person role actively engages with customers, assists with key operational functions, and drives the dealership's social media presence. The coordinator is responsible for welcoming guests, managing phone communications with professionalism, and routing inquiries to appropriate departments to ensure efficient service delivery. Additionally, they monitor and respond to customer reviews and social media comments, helping maintain the dealership's reputation online.
This role requires a blend of strong interpersonal skills and technical savvy, as the coordinator manages the content calendar for platforms like Facebook and Instagram, schedules posts, tracks engagement metrics, and gathers performance insights that help shape marketing strategies. They ensure that customer feedback is addressed promptly and escalate concerns to management for resolution. Beyond communications and social media, the coordinator handles various administrative duties such as managing logs for phone calls, loaner agreements, dealer plates, and gas cards, along with maintaining accurate data entry within dealership management software.
In addition to ensuring the showroom environment is welcoming and organized, this role supports the dealership's commitment to superior customer service by upholding high CSI (Customer Satisfaction Index) standards. The coordinator must demonstrate excellent organizational skills, attention to detail, and a proactive approach to problem-solving. This position contributes significantly to sustaining the dealership’s reputation as a trustworthy and customer-focused organization, requiring flexibility for varying work hours including evenings, weekends, and holidays. Stevenson-Hendrick Honda Jacksonville offers a dynamic workplace where employees share a passion for automotive sales, exceptional service, and the drive to win through teamwork and continuous self-improvement.
The Guest Services and Social Media Coordinator role at Stevenson-Hendrick Honda Jacksonville is a vital position designed to enhance the overall customer experience while providing essential administrative and digital marketing support to the sales team. This full-time, in-person role actively engages with customers, assists with key operational functions, and drives the dealership's social media presence. The coordinator is responsible for welcoming guests, managing phone communications with professionalism, and routing inquiries to appropriate departments to ensure efficient service delivery. Additionally, they monitor and respond to customer reviews and social media comments, helping maintain the dealership's reputation online.
This role requires a blend of strong interpersonal skills and technical savvy, as the coordinator manages the content calendar for platforms like Facebook and Instagram, schedules posts, tracks engagement metrics, and gathers performance insights that help shape marketing strategies. They ensure that customer feedback is addressed promptly and escalate concerns to management for resolution. Beyond communications and social media, the coordinator handles various administrative duties such as managing logs for phone calls, loaner agreements, dealer plates, and gas cards, along with maintaining accurate data entry within dealership management software.
In addition to ensuring the showroom environment is welcoming and organized, this role supports the dealership's commitment to superior customer service by upholding high CSI (Customer Satisfaction Index) standards. The coordinator must demonstrate excellent organizational skills, attention to detail, and a proactive approach to problem-solving. This position contributes significantly to sustaining the dealership’s reputation as a trustworthy and customer-focused organization, requiring flexibility for varying work hours including evenings, weekends, and holidays. Stevenson-Hendrick Honda Jacksonville offers a dynamic workplace where employees share a passion for automotive sales, exceptional service, and the drive to win through teamwork and continuous self-improvement.
Job Requirements
- High school diploma or GED
- Up to 3 years of relevant work experience
- Previous customer service experience
- Excellent interpersonal, communication, and organizational skills
- Intermediate skills in Microsoft Office products
- Ability to learn dealership management system and web-based applications
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Ability to work regular and predictable attendance including evenings, weekends, and holidays
- Physical ability to talk, hear, walk, stand, sit, and use hands
- Ability to read, comprehend, and write instructions and memos
- Basic math skills including addition, subtraction, multiplication, and division
- Ability to apply common sense to standardized situations
- Commitment to the company’s core values of servant leadership, teamwork, integrity, customer enthusiasm, passion for winning, accountability, and continuous improvement
- Valid driver’s license
Job Qualifications
- Previous customer service experience
- Excellent interpersonal skills
- Strong communication skills
- Good organizational skills
- Intermediate skills in Microsoft Office products
- Ability to learn dealership management system and web-based applications
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- High school diploma or GED
- Up to 3 years of relevant work experience
- Valid driver’s license
- Ability to maintain professionalism in responding to customers and social media engagement
Job Duties
- Performs opening and closing Guest Services procedures
- Answers incoming phone calls in a courteous, prompt, and professional manner
- Directs phone calls to the appropriate person
- Takes accurate messages
- Directs customers to the appropriate person or department
- Creates basic social media posts
- Tracks engagement including likes, shares, and comments
- Responds to comments and direct messages
- Monitors online reviews on platforms such as Google and social media
- Responds to customer reviews in a professional, timely, and brand-appropriate manner
- Flags recurring issues or concerning feedback to management
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Tracks and filters all incoming calls and takes messages
- Communicates effectively with Guest Services Manager and Greeters
- Reconciles and updates data entry with dealership software
- Helps maintain a clean and comfortable environment
- Maintains CSI at or above company standards
- Maintains an organized, clean and safe work area
- Records all hours worked accurately in company timekeeping system
- Follows safeguards rules and regulations
- Demonstrates the company’s core values
- Complies with company policies and procedures
- Observes all federal, state, local and company safety rules and regulations
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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