Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
friendly work environment
Job Description
Live Nation Entertainment is a global leader in live entertainment and eCommerce, known for producing unforgettable experiences for fans around the world. The company is composed of four major market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. Among these, Live Nation Concerts is the largest producer of live music concerts, operating over 45 venues across the United States. This extensive network allows Live Nation to consistently bring world-class artists and events to audiences, backed by innovative technology and passionate employees committed to excellence. For anyone interested in the live music and entertainment industry, Live Nation represents not just a place of work, but a vibrant community driven by a shared mission to create once-in-a-lifetime experiences for fans everywhere. Employment with Live Nation often includes engaging in a fast-paced, dynamic environment where team members are empowered to contribute to and shape memorable moments for guests.
The role of Guest Service member at Live Nation Entertainment is integral to the company’s mission of delivering high-quality service and ensuring guest satisfaction. As a Guest Service member, you will be the primary point of contact for customers, interacting with them to provide timely and accurate information about products and services. You will play a key role in resolving customer complaints and inquiries, demonstrating care and empathy to every guest. The position involves answering inbound calls, analyzing customer concerns, and determining effective resolutions to enhance customer loyalty. Beyond telephone communication, the role requires in-person interaction and active participation in venue activities, including recycling efforts, which underscores the company’s commitment to sustainability and community involvement. The Guest Service member is also responsible for maintaining detailed records of customer interactions, which aids in continual service improvement. This role demands adaptability, effective communication skills, and a proactive approach to meeting guest needs and exceeding their expectations. Candidates interested in this role should be prepared for a physically active work environment, which includes constant walking, climbing stairs, and occasional lifting of heavy items. Working at Live Nation provides an opportunity to join a vibrant team that values safety, care, and efficiency as foundational principles in delivering exceptional live entertainment experiences. This position is ideal for individuals who thrive in a collaborative environment and are passionate about impacting the guest experience positively every day.
The role of Guest Service member at Live Nation Entertainment is integral to the company’s mission of delivering high-quality service and ensuring guest satisfaction. As a Guest Service member, you will be the primary point of contact for customers, interacting with them to provide timely and accurate information about products and services. You will play a key role in resolving customer complaints and inquiries, demonstrating care and empathy to every guest. The position involves answering inbound calls, analyzing customer concerns, and determining effective resolutions to enhance customer loyalty. Beyond telephone communication, the role requires in-person interaction and active participation in venue activities, including recycling efforts, which underscores the company’s commitment to sustainability and community involvement. The Guest Service member is also responsible for maintaining detailed records of customer interactions, which aids in continual service improvement. This role demands adaptability, effective communication skills, and a proactive approach to meeting guest needs and exceeding their expectations. Candidates interested in this role should be prepared for a physically active work environment, which includes constant walking, climbing stairs, and occasional lifting of heavy items. Working at Live Nation provides an opportunity to join a vibrant team that values safety, care, and efficiency as foundational principles in delivering exceptional live entertainment experiences. This position is ideal for individuals who thrive in a collaborative environment and are passionate about impacting the guest experience positively every day.
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- excellent communication skills
- ability to work in a fast-paced environment
- strong interpersonal skills
- ability to handle physical workload including walking, lifting and climbing
- legal authorization to work in the U.S.
- commitment to safety and guest care
Job Qualifications
- Strong strategic thinking and creative problem solving skills
- excellent verbal, written and interpersonal communication skills
- acute sense of judgment, tact and diplomacy
- strong sense of teamwork and ability to execute programs
- ability to walk constantly, climb stairs, lift and carry 50 lbs+, and occasional sitting
- work authorization for employment in the U.S. without need for visa sponsorship
Job Duties
- Deliver exemplary customer service to maintain customer loyalty
- answer inbound calls to help resolve customer concerns through analysis to determine the most effective resolution
- adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations
- solicit sales of new or additional services or products
- confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- show care by participating in venue recycling efforts before, during and after the show
- keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken
- refer unresolved customer grievances to designated departments for further investigation
- assist guests with any questions or needs
- perform other tasks as assigned by the Guest Services Manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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