Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $36.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee assistance program
flexible schedule
Professional development opportunities
Job Description
Banner Health is one of the largest nonprofit health systems in the United States, widely recognized for its commitment to providing high-quality healthcare with compassion and innovation. Known for its stability, comprehensive services, and values-driven approach to health, Banner Health offers an environment where professionals can advance their careers while making a meaningful difference in the lives of their communities. Banner Health Center Plus in Glendale, Arizona, represents the organization's vision for the future of healthcare by providing accessible, seamless care through modern technology and a patient-centered design. The Center Plus facility offers advanced medical technology and spacious, welcoming environments to ensure a comfortable experience for patients and their families.
The role of Guest Service Liaison at Banner Health Center Plus in Glendale, Arizona, is a vital position dedicated to enhancing the patient and visitor experience. As the face of the facility, the Guest Service Liaison is the first point of contact when patients or guests arrive, responsible for delivering exceptional customer service in a friendly and professional manner. This position emphasizes concierge-style assistance, which includes welcoming guests, guiding them to their appropriate destinations within the facility, and assisting with special needs such as scheduling transportation or coordinating with other departments. The role operates primarily during weekday mornings, providing friendly and efficient support during peak hours from 7:30 AM to 11:30 AM.
In this role, the Guest Service Liaison creates a positive and safe environment by ensuring that waiting areas and common spaces are clean and orderly. They also serve as a local resource for visitors by providing comprehensive information about the facility's services as well as the surrounding geographic area and nearby amenities. This position requires excellent communication skills to interact effectively with patients, families, and staff, offering assistance that ranges from answering phones and transferring calls to providing tours of the facility. The Guest Service Liaison functions with minimal supervision and is expected to handle face-to-face contact in a calm and approachable manner, making a lasting impression that reinforces Banner Health's commitment to patient-centered care.
As an integral member of the administrative services team, the Guest Service Liaison supports the overall operations of Banner Health Center Plus by ensuring that visitors' needs are met promptly and professionally. Their responsibilities also include visitor authorization, acting as a liaison between visitors and clinical staff, and coordinating visitor support services to streamline the care delivery experience. Banner Health takes pride in fostering a culture of 'yes,' where the Guest Service Liaison actively contributes to an atmosphere of helpfulness and trust that is key to modern, seamless healthcare. This position offers a unique opportunity to be part of a respected nonprofit health system that values collaborative teamwork, innovation, and personalized service to patients and their communities.
The role of Guest Service Liaison at Banner Health Center Plus in Glendale, Arizona, is a vital position dedicated to enhancing the patient and visitor experience. As the face of the facility, the Guest Service Liaison is the first point of contact when patients or guests arrive, responsible for delivering exceptional customer service in a friendly and professional manner. This position emphasizes concierge-style assistance, which includes welcoming guests, guiding them to their appropriate destinations within the facility, and assisting with special needs such as scheduling transportation or coordinating with other departments. The role operates primarily during weekday mornings, providing friendly and efficient support during peak hours from 7:30 AM to 11:30 AM.
In this role, the Guest Service Liaison creates a positive and safe environment by ensuring that waiting areas and common spaces are clean and orderly. They also serve as a local resource for visitors by providing comprehensive information about the facility's services as well as the surrounding geographic area and nearby amenities. This position requires excellent communication skills to interact effectively with patients, families, and staff, offering assistance that ranges from answering phones and transferring calls to providing tours of the facility. The Guest Service Liaison functions with minimal supervision and is expected to handle face-to-face contact in a calm and approachable manner, making a lasting impression that reinforces Banner Health's commitment to patient-centered care.
As an integral member of the administrative services team, the Guest Service Liaison supports the overall operations of Banner Health Center Plus by ensuring that visitors' needs are met promptly and professionally. Their responsibilities also include visitor authorization, acting as a liaison between visitors and clinical staff, and coordinating visitor support services to streamline the care delivery experience. Banner Health takes pride in fostering a culture of 'yes,' where the Guest Service Liaison actively contributes to an atmosphere of helpfulness and trust that is key to modern, seamless healthcare. This position offers a unique opportunity to be part of a respected nonprofit health system that values collaborative teamwork, innovation, and personalized service to patients and their communities.
Job Requirements
- High school diploma or GED or equivalent working knowledge
- Ability to handle ongoing face-to-face contact with patients, guests and staff
- Excellent oral communication and listening skills to effectively interact pleasantly and calmly with patients, guests, and staff
Job Qualifications
- High school diploma or GED or equivalent working knowledge
- Excellent oral communication and listening skills to interact pleasantly and calmly with patients, guests, and staff
- Additional related education and/or experience preferred
Job Duties
- Meet, greet and assist patients and guests and provide general information regarding services, the facility, and geographical area
- Respond to special requests from patients, customers, and guests
- make special arrangements to ensure unique needs are met
- assist patients and guests with scheduling transportation or other services as needed
- Gather, summarize and provide information to patients and guests about the property and surrounding area amenities and establishments
- Coordinate patient needs with other departments or areas
- contact appropriate individual or department as necessary to resolve patient requests
- Coordinate access to care delivery areas, perform visitor authorization procedures, serve as liaison between visitors and staff, relay visitor concerns to staff, and coordinate visitor support services
- Answer phone calls, transfer calls, take messages and relay messages and information as needed
- Provide tours of the facility and escort customers to appropriate areas within the facility
- Perform functions within established parameters, assisting patients, families, and the community at large with minimal supervision based on training and policies provided
- Assist with patient and guest inquiries to ensure a positive experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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