Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence, innovation, and guest satisfaction. Among its luxury brands, JW Marriott stands out as a symbol of sophistication and superior service, offering more than 100 exquisite hotels situated in prime urban and resort locations worldwide. The JW Marriott brand places a high value on the well-being and development of its employees, fostering a culture of camaraderie, inclusivity, and continuous growth. This environment not only supports employees in performing their best work but also enables them to fulfill their purpose and evolve into their best selves. JW Marriott is known for creating meaningful opportunities for training, recognition, and professional advancement, all within a luxurious setting that emphasizes holistic wellness. Joining JW Marriott means becoming part of a global team dedicated to delivering impeccable hospitality and upholding the company’s legacy and values.
The Front Office role at JW Marriott in Orlando, Florida, is an essential position within the Rooms and Guest Services Operations department. As part of a dynamic, full-time, non-management team, the individual in this role acts as the first point of contact for guests, ensuring their experience is welcoming, informative, and seamless. Key responsibilities include providing guests with detailed information about hotel amenities, services, schedules, and nearby attractions. This role requires excellent communication skills to effectively liaise with various departments such as Bell Services, Reception, Housekeeping, Engineering, and Security to address guest requests, resolve issues, and provide exceptional service. The position also demands meticulous attention to detail when receiving, recording, and transmitting messages, as well as supporting special accommodations for guests with unique needs.
Moreover, the Front Office team member plays a crucial role in VIP guest recognition, ensuring that these visitors receive personalized attention and comfort in line with Marriott's standards. The role involves adhering strictly to company policies and procedures, reporting any accidents or unsafe working conditions, and maintaining a professional appearance and confidentiality. This position demands a proactive approach to guest service — anticipating needs, offering assistance with genuine appreciation, and always communicating clearly and professionally. The Front Office associate contributes to a positive work environment by fostering cooperative relationships with colleagues and supporting team objectives. Physical demands include standing, walking, and occasional lifting or moving of light objects. Overall, the role is designed to uphold the quality assurance standards that Marriott International is proud of, and it represents an excellent opportunity for individuals seeking to build a rewarding career in luxury hospitality within one of the most prestigious hotel brands in the world.
The Front Office role at JW Marriott in Orlando, Florida, is an essential position within the Rooms and Guest Services Operations department. As part of a dynamic, full-time, non-management team, the individual in this role acts as the first point of contact for guests, ensuring their experience is welcoming, informative, and seamless. Key responsibilities include providing guests with detailed information about hotel amenities, services, schedules, and nearby attractions. This role requires excellent communication skills to effectively liaise with various departments such as Bell Services, Reception, Housekeeping, Engineering, and Security to address guest requests, resolve issues, and provide exceptional service. The position also demands meticulous attention to detail when receiving, recording, and transmitting messages, as well as supporting special accommodations for guests with unique needs.
Moreover, the Front Office team member plays a crucial role in VIP guest recognition, ensuring that these visitors receive personalized attention and comfort in line with Marriott's standards. The role involves adhering strictly to company policies and procedures, reporting any accidents or unsafe working conditions, and maintaining a professional appearance and confidentiality. This position demands a proactive approach to guest service — anticipating needs, offering assistance with genuine appreciation, and always communicating clearly and professionally. The Front Office associate contributes to a positive work environment by fostering cooperative relationships with colleagues and supporting team objectives. Physical demands include standing, walking, and occasional lifting or moving of light objects. Overall, the role is designed to uphold the quality assurance standards that Marriott International is proud of, and it represents an excellent opportunity for individuals seeking to build a rewarding career in luxury hospitality within one of the most prestigious hotel brands in the world.
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Must be able to communicate clearly and professionally
- Ability to work full time
- Must be able to stand, sit, or walk for extended periods
- Ability to lift, move, push, or pull objects weighing up to 10 pounds
- Adherence to company policies and professional appearance standards
- Must maintain confidentiality
- Must be able to work effectively within a team environment
Job Qualifications
- High school diploma or equivalent such as a General Educational Development (GED) certificate
- No prior related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Strong interpersonal skills
- Commitment to delivering exceptional guest service
- Ability to follow company policies and procedures successfully
- Basic proficiency in handling telephones and message taking
- Willingness to learn and adapt in a dynamic hospitality environment
Job Duties
- Provide directions and information to guests about hotel amenities, services, schedules, and local points of interest
- Contact relevant departments such as Bell Services, Front Desk, Housekeeping, Engineering, Security, and Loss Prevention to address guest calls, requests, or issues
- Follow up with guests to ensure their requests or problems are resolved to their satisfaction
- Accurately receive, record, and transmit messages
- Attend to special requests from guests with exceptional needs
- Communicate VIP guest arrivals to designated staff to ensure proper accompaniment and amenities
- Adhere to all company policies and procedures
- Report accidents, injuries, and unsafe work conditions
- Maintain a neat and professional appearance and keep proprietary information confidential
- Greet and recognize all guests according to company standards, anticipate their service needs, and respond with genuine appreciation
- Use clear and professional language when communicating
- Handle phone calls using proper protocol
- Cultivate and maintain positive working relationships with team members
- Support team goals and quality assurance expectations
- Identify and recommend new ideas, technologies, or processes to improve organizational efficiency, productivity, quality, safety, and cost savings
- Perform physical activities such as standing, sitting, walking for prolonged periods, and moving objects up to 10 pounds without assistance
- Execute other reasonable job duties as assigned by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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