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Guest Services Coordinator
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $40,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
The Dallas Symphony Orchestra (DSO) is a prestigious and vibrant cultural institution renowned for its dedication to excellence in orchestral music and enriching the community through inspiring performances. Located in Dallas, Texas, the organization is celebrated for its commitment to artistic innovation, community engagement, and fostering a deep appreciation for the performing arts. With a rich history and a prominent place in the arts district, the DSO consistently delivers world-class symphonic experiences that attract diverse audiences year-round. It supports artist development and community outreach through various educational programs and performances that highlight the importance of classical music in contemporary society.... Show More
Job Requirements
- High school diploma required
- 1 year of box office or guest services experience required
- Customer service experience
- Superior coordination and business process skills
- Ability to remain calm under pressure with solid decision-making skills
- Experience with Microsoft Office Suite and Tessitura a plus
- Must be available to work nights and weekends
Job Qualifications
- High school diploma
- 1 year of box office or guest services experience
- Customer service experience
- Superior coordination and business process skills
- Ability to remain calm under pressure with solid decision-making skills
- Experience with Microsoft Office Suite and Tessitura a plus
- Must be available to work nights and weekends
Job Duties
- Coordinate the efficient operation of phone, email, and counter transactions
- Collaborate closely with the Guest Services Manager to ensure timely and accurate processing of all ticket orders and customer interactions
- Process ticket orders, provide recommendations through suggestive selling, respond to patron inquiries, and deliver exceptional customer service across all platforms as needed
- Serve as a concierge by assisting patrons with directions and information about events within the Arts District
- Support seasonal outbound call campaigns and other special projects as assigned
- Manage four dedicated customer service inboxes, ensuring all patron inquiries receive a same-day response
- Support the Guest Services Manager on concert event days
- Maintain inventory and organization of all ticketing-related printed materials, including ticket stock, will-call envelopes, gift cards, and other supplies
- Regularly monitor inventory levels and communicate supply needs to GSC Management to ensure continuous availability
- Support the upkeep of a clean, organized, and efficient workspace within the department office and storage areas
- Coordinate and follow-up with IT on issues affecting department efficiency and patron service
- Other duties assigned by Guest Services Management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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