Guest Services Coordinator

The Dallas Symphony Orchestra (DSO) is a prestigious and vibrant cultural institution renowned for its dedication to excellence in orchestral music and enriching the community through inspiring performances. Located in Dallas, Texas, the organization is celebrated for its commitment to artistic innovation, community engagement, and fostering a deep appreciation for the performing arts. With a rich history and a prominent place in the arts district, the DSO consistently delivers world-class symphonic experiences that attract diverse audiences year-round. It supports artist development and community outreach through various educational programs and performances that highlight the importance of classical music in contemporary society. The organization operates with a core set of values including integrity, creativity, and connection, which guide its mission and interactions with patrons, artists, and the broader community.

The Guest Services Center (GSC) Coordinator at the Dallas Symphony Orchestra plays a crucial role in maintaining high standards of customer service and ensuring the smooth operation of the Guest Services Center. This full-time position, offering a salary range from $38,000 to $40,000 annually, involves managing communication channels such as phone, email, walk-up counter sales, and supporting ticketing activities both on and off-site. The GSC Coordinator assists part-time ticket representatives in the absence of a manager, ensuring that all ticket orders and customer interactions are handled with accuracy and efficiency. Flexibility in working hours is essential, as the role requires supporting concert events and other activities with weekend and varying hours based on event schedules.

Key responsibilities of the GSC Coordinator include overseeing daily ticket printing and mailing, fulfilling brochure requests, and maintaining an organized workspace both in the department office and storage areas. Inventory management is also a vital aspect of this role, as the coordinator tracks ticket stock, will-call envelopes, gift cards, and other ticket-related materials to guarantee availability. The position demands excellent organizational skills, the ability to remain calm under pressure, and the capacity to make sound decisions promptly. Collaboration is a fundamental part of this role, working closely with Guest Services Management and IT to address any issues affecting patron service, particularly those related to the website and ticketing systems. The coordinator also supports seasonal outbound call campaigns and acts as a concierge to assist patrons with directions and event information in the Arts District.

Overall, the GSC Coordinator is a key player in delivering an exceptional guest experience at the Dallas Symphony Orchestra by ensuring all aspects of guest service run smoothly and efficiently. The position is ideal for someone with customer service experience, strong business process skills, and a passion for the arts, who can contribute positively to the mission of the DSO and uphold its core values.