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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
wellness programs
Job Description
The Orlando World Center Marriott, located at 8701 World Center Drive in Orlando, Florida, is a premier hotel and resort that offers a luxurious experience to guests from around the world. This establishment is part of Marriott International, one of the leading hospitality companies globally recognized for its commitment to quality service and exceptional guest experiences. As a full-service resort, the Orlando World Center Marriott features a wide range of amenities including expansive meeting spaces, multiple dining options, recreational facilities, and comfortable accommodations. The hotel prides itself on creating memorable experiences for its guests by offering superior hospitality and attention... Show More
Job Requirements
- High school diploma or equivalent
- No prior related experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Strong customer service skills
- Ability to handle multiple tasks simultaneously
- Proficiency in basic computer skills
Job Qualifications
- High school diploma or equivalent
- No prior related experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Strong customer service skills
- Ability to handle multiple tasks simultaneously
- Proficiency in basic computer skills
- Ability to maintain confidentiality
- Positive attitude and team player
- Ability to adapt to a fast-paced environment
Job Duties
- Provide guests with directions and information about hotel amenities, services, service hours, and local areas of interest
- Contact appropriate person or department such as Bell Services, Front Desk, Housekeeping, Engineering, Security and Loss Prevention to resolve guest calls, requests or issues
- Follow up with guests to ensure their requests or problems have been resolved satisfactorily
- Receive, record and transmit messages accurately, completely and legibly
- Attend to special requests from guests with exceptional needs
- Communicate VIP arrivals to designated staff for personalized service
- Comply with all company policies and procedures
- report accidents, injuries and unsafe working conditions
- maintain a clean and professional appearance
- Maintain confidentiality of proprietary information and protect company assets
- Greet and recognize all guests according to company standards
- anticipate guest service needs and respond with genuine appreciation
- Use clear and professional language when speaking with others
- Attend phones using proper protocol
- Cultivate and maintain positive working relationships with others
- support team efforts to meet common goals
- Adhere to quality assurance expectations and standards
- Identify and recommend new ideas, technologies or processes to increase organizational efficiency, productivity, quality, safety and/or cost savings
- Stand, sit or walk for prolonged periods or the entire workday
- Move, lift, carry, push, drag and place without assistance objects weighing 10 pounds or less
- Perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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