Guest Services Associate

PAH Management is a Dallas-based hotel ownership and management company that operates a diverse portfolio of select-service properties across multiple states under well-known Marriott and Hilton brands. With a strong commitment to placing associates at the heart of their culture, PAH Management aims to become America’s preferred hotel management company. The organization takes pride in providing excellent hospitality services by maintaining high standards in guest care and operational excellence. The company's portfolio includes various hotels focused on delivering superior guest experiences through courteous service, quality accommodations, and operational efficiency. PAH Management fosters a supportive and growth-oriented workplace where employees can advance in their careers and continuously develop new skills, making it an excellent choice for professionals eager to make a mark in the hospitality industry.

The Guest Services Associate role at PAH Management is a pivotal position responsible for ensuring memorable guest experiences by managing frontline interactions at the hotel's front desk. This role requires a balance of efficiency and hospitality as the associate checks guests in and out courteously, provides visitors with information about the hotel, and processes payments according to established policies. The associate is tasked with maintaining day-to-day front desk organization to ensure seamless hotel operations and uphold the brand's reputation for excellent customer service. Operating in a fast-paced environment with frequent guest interactions, the Guest Services Associate must exhibit strong multitasking abilities, attention to detail, and a service-centric mindset. The position is located in Baton Rouge, LA, requiring flexibility with work hours, including evenings, weekends, and holidays. As part of PAH Management’s team, the Guest Services Associate benefits from competitive pay aligned with experience and access to comprehensive employee benefits, including medical, dental, and vision insurance, retirement plans, and hotel stay perks within the Marriott and Hilton programs. The role supports the company’s mission of delivering heightened guest satisfaction by adhering to operational policies, ensuring safety and security standards, and managing financial transactions with accuracy. Through this position, individuals can gain valuable experience in the hospitality field, build meaningful professional relationships, and contribute to creating a welcoming atmosphere for all guests and visitors.