Guest Services and Sales

Cracker Barrel is a well-established American restaurant and retail chain known for its unique blend of Southern country cuisine and distinctive shop featuring gifts, decor, and collectibles. Founded in 1969, the company has grown into a beloved national brand with over 70,000 team members across the United States. Cracker Barrel’s commitment goes beyond serving delicious food and providing quality retail products — it is about creating a warm and welcoming atmosphere where guests can feel truly at home. The company prides itself on a friendly, community-driven environment where both employees and guests come together to share in memorable moments. Cracker Barrel takes seriously the idea that you are the company you keep, so teamwork, hospitality, and genuine connections are at the heart of everything the company does.

This role as a Guest Service and Sales team member is perfect for individuals who are passionate about hospitality and enjoy engaging with guests in a meaningful way. Whether you are welcoming guests as they arrive, assisting them in choosing the perfect gift in the store, or ensuring that the dining experience is smooth and enjoyable, your role will be central to the overall Cracker Barrel experience. You play a critical part in making every visit special—from greeting families and seating them comfortably to restocking retail shelves and processing sales transactions. The position offers the unique opportunity to be the friendly face that makes guests feel appreciated and looked after, ensuring they leave with a smile and a desire to come back.

No prior experience is necessary as Cracker Barrel provides comprehensive training, including their well-known PAR training program, which helps team members grow and thrive professionally from day one. Training focuses on instilling the company’s hospitality values and operational excellence to ensure all team members are equipped to make every moment memorable for guests. More than just a job, this role is a chance to be part of a team-first culture that recognizes and celebrates the contributions of every individual.

Employment with Cracker Barrel provides many benefits beyond a competitive weekly pay structure, including same day pay access, eligibility for health insurance from the very first day of employment, paid vacation time, participation in a 401k plan with company matching, and eligibility for an employee stock purchase program. Additional perks include significant discounts on food and retail items, as well as exclusive discounts through the Biscuit Perks program on travel, technology, and other lifestyle services. The company fosters a culture of belonging, support, and recognition, making it not just a place to work but a place to grow and belong.

Cracker Barrel is an equal opportunity employer dedicated to diversity and inclusion. Qualified applicants from all backgrounds are encouraged to apply, reflecting the company’s commitment to fostering a welcoming environment for team members and guests alike. If you enjoy helping others, working in a dynamic team setting, and contributing to a positive guest experience, this opportunity to join Cracker Barrel’s Guest Service and Sales team could be the perfect next step in your career.