Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.25
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
The Detroit Foundation Hotel is a unique boutique hotel located in the heart of Detroit, Michigan, housed in the historic Detroit Fire Department Headquarters. As part of the Aparium Hotel Group, a company founded in 2011 that aims to deliver high-end hospitality experiences in underserved yet vibrant cities, the Detroit Foundation Hotel embodies the spirit of its community by blending rich local history with modern luxury. Known for celebrating the power of People, Place, and Character, the hotel offers its guests an authentic Detroit experience enhanced by local partnerships with distillers, brewers, farmers, and other purveyors. Guests can enjoy amenities such as the inviting ground-floor restaurant, The Apparatus Room, which serves as a social hub reflecting the city's unique culture.
The Guest Services Ambassador role at the Detroit Foundation Hotel is a vital position that goes far beyond conventional front desk duties. As a non-exempt role reporting to the Director of Rooms and Guest Service Managers, this position focuses on owning and enhancing the guest experience from start to finish. The Ambassador acts as a warm, knowledgeable host who seamlessly manages guest interactions with sophistication and care. This includes greeting guests, facilitating smooth arrivals and departures, offering local recommendations, and responding promptly to guest needs with a personal touch. The Ambassador's goal is to transform each stay into a memorable and unique experience that highlights both the hotel’s charm and the surrounding community.
This position sues creativity and detail-orientation as key assets, and it requires someone who is passionate about cultivating hospitality that feels genuine and exceptional. Rather than simply handling administrative tasks, the Ambassador engages actively with guests, supporting them in diverse ways, whether it’s helping with luggage, acting as a tour guide, or accommodating special requests, even when that means bending protocol thoughtfully. The role demands a flexible and proactive approach, often requiring the Ambassador to wear multiple hats such as bellman, valet, or greeter. As part of a dynamic team within Aparium Hotel Group, the Ambassador contributes to a culture of excellence and innovation in hospitality, reflecting Aparium’s commitment to authenticity, community connection, and operational excellence.
The ideal candidate understands that delivering extraordinary hospitality is about the small details and thoughtful gestures as much as it is about service standards. They are a perfectionist who knows that the best experiences come from effort, spontaneity, and a genuine desire to make every guest feel valued. This role is perfect for someone who thrives in a fast-paced environment and looks forward to contributing to a local hotel brand recognized for blending luxury with boutique charm in a growing market. Employing this role means embracing a community-centered philosophy that reflects Detroit’s renaissance and Aparium’s vision of hospitality done differently.
The Guest Services Ambassador role at the Detroit Foundation Hotel is a vital position that goes far beyond conventional front desk duties. As a non-exempt role reporting to the Director of Rooms and Guest Service Managers, this position focuses on owning and enhancing the guest experience from start to finish. The Ambassador acts as a warm, knowledgeable host who seamlessly manages guest interactions with sophistication and care. This includes greeting guests, facilitating smooth arrivals and departures, offering local recommendations, and responding promptly to guest needs with a personal touch. The Ambassador's goal is to transform each stay into a memorable and unique experience that highlights both the hotel’s charm and the surrounding community.
This position sues creativity and detail-orientation as key assets, and it requires someone who is passionate about cultivating hospitality that feels genuine and exceptional. Rather than simply handling administrative tasks, the Ambassador engages actively with guests, supporting them in diverse ways, whether it’s helping with luggage, acting as a tour guide, or accommodating special requests, even when that means bending protocol thoughtfully. The role demands a flexible and proactive approach, often requiring the Ambassador to wear multiple hats such as bellman, valet, or greeter. As part of a dynamic team within Aparium Hotel Group, the Ambassador contributes to a culture of excellence and innovation in hospitality, reflecting Aparium’s commitment to authenticity, community connection, and operational excellence.
The ideal candidate understands that delivering extraordinary hospitality is about the small details and thoughtful gestures as much as it is about service standards. They are a perfectionist who knows that the best experiences come from effort, spontaneity, and a genuine desire to make every guest feel valued. This role is perfect for someone who thrives in a fast-paced environment and looks forward to contributing to a local hotel brand recognized for blending luxury with boutique charm in a growing market. Employing this role means embracing a community-centered philosophy that reflects Detroit’s renaissance and Aparium’s vision of hospitality done differently.
Job Requirements
- passion for the people, place, and culture of our community
- minimum of two (2) years of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- professional proficiency of the English language in reading, writing and verbal communication
- valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
- intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- ability to lift up to 25 lbs. for handling guest luggage
- ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- ability to work varying shifts, that may include days, nights, weekends and holidays
Job Qualifications
- minimum of two (2) years of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- professional proficiency of the English language in reading, writing and verbal communication
- valid driver's license
- intermediate skills in Microsoft Excel and Word
- ability to lift up to 25 lbs.
- ability to push a bell cart with guest luggage up to 100 lbs.
- ability to work varying shifts including days, nights, weekends and holidays
Job Duties
- demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism
- own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure
- accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest
- serve as the tour guide for all hotel experiences a guest may encounter, following intuition to uncover each guest's likes or dislikes enabling personalized touches
- demonstrate mastery of the hotel's systems to ensure accurate information input, updates, and responses through various guest communication channels
- ensure all guest requests are delivered with attention to detail for a seamless experience
- prioritize guest satisfaction by adjusting actions and behaviors as needed, acting in various roles such as bellman, valet, or greeter
- display professionalism and discretion throughout all guest interactions
- demonstrate expert knowledge of service standards, procedures, and practices to independently remedy guest concerns and suggest improvements
- collaborate effectively with co-workers and other departments to ensure guest needs are met
- seize opportunities to exceed expectations by assisting guests, co-workers, cross-training, or fulfilling reasonable requests by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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