Guest Service Supervisor

Drury Hotels is a renowned hospitality company known for its commitment to exceptional guest experiences and a supportive workplace culture. With a history steeped in providing comfort, quality service, and hospitality excellence, Drury Hotels operates numerous properties across the United States, including the 4110 South Street location in Lafayette, Indiana. The company prides itself on creating an environment where employees not only find a job but a place where they truly belong, fostering a community that values individuality, teamwork, and mutual success. Recognized as one of Newsweek's America's Greatest Workplaces for 2025, Drury Hotels emphasizes employee well-being, career advancement, and work-life balance, ensuring that its team members are well-compensated and motivated through various incentives and benefits.

The role offered at the Lafayette property is that of an Assistant Front Desk Supervisor, under general supervision, playing a critical part in managing the front desk and guest service operations. This full-time position involves assisting the management team by supervising front desk team members, ensuring adherence to Drury Hotels' policies and procedures, and maintaining high standards of integrity and service. This leadership role requires fostering a motivating and positive work environment while upholding superior customer service standards, which are the hallmark of Drury Hotels' brand.

The Assistant Front Desk Supervisor is responsible for contributing significantly to the guest experience by delivering courteous, friendly, and efficient service. This entails responding to guest inquiries, requests, and complaints promptly, always embodying a positive, service-oriented attitude. The role also involves coaching and training guest service team members, reinforcing company values and expectations, and assisting with various operational needs including night audit functions or other roles when necessary. This flexibility speaks to the dynamic and supportive culture at Drury Hotels, encouraging team members to expand their skills and grow within the organization.

Candidates for this role must possess strong communication skills, a thorough understanding of hotel policies and marketing programs, and the ability to train, motivate, and inspire their teams. The ability to handle financial transactions and use common office equipment is essential, as is a keen eye for detail to ensure safety and security within the hotel premises. The position may require occasional travel, reflecting the company’s commitment to comprehensive team member development and support.

Drury Hotels offers a competitive compensation package, including quarterly bonuses up to $3200 per year based on hotel results, flexible scheduling options to support work-life balance, paid time off, hotel discounts, free room nights, and extensive health benefits such as medical, dental, and vision insurance. Additional benefits include retirement plans with company matching 401(k), a Team Member Assistance Program, and access to career development opportunities such as mentorship and management training. This comprehensive approach to employee satisfaction and career growth underlines Drury Hotels' dedication to being more than just a workplace but a community where its employees can thrive professionally and personally.

If you seek a rewarding hospitality career in a vibrant, growth-oriented environment, this position at Drury Hotels represents a compelling opportunity to join an award-winning team that values hard work, integrity, and a positive attitude. Rise, shine, and work happy with Drury Hotels, where hiring is immediate and your path to advancement and success begins now.