Guest Service Supervisor

Drury Hotels is a well-established hotel chain known for its commitment to providing exceptional guest experiences and fostering a welcoming work environment for its team members. With a presence across the United States, Drury Hotels has earned recognition as one of Newsweek's America's Greatest Workplaces of 2025, underscoring its dedication to employee satisfaction and career growth opportunities. The company emphasizes a balanced work-life approach, offering flexible scheduling, paid time off, and benefits such as medical, dental, and vision insurance. Employees at Drury Hotels also enjoy hotel discounts and free room nights, making it an attractive employer within the hospitality industry. Located in Wichita, Kansas, this particular property at 400 West Douglas Avenue invites passionate individuals to join their team and be part of a company that values who you are and the contributions you make.

The role available is for an Assistant Front Desk Manager, a pivotal position within the hotel's guest services operations. This role involves assisting the management team with supervising front desk and guest service staff to ensure the highest standards of customer service and operational excellence are maintained. The Assistant Front Desk Manager works under general supervision but carries a significant responsibility to uphold Drury Hotels' policies and procedures consistently, promoting integrity and positive leadership. They are expected to motivate, train, and inspire the front desk team to exceed guest expectations through superior service.

Key responsibilities include ensuring a seamless and exceptional guest experience by providing courteous, efficient, and friendly service to all guests and potential guests. This role demands prompt and effective handling of inquiries, requests, and complaints with a positive and proactive service attitude. The Assistant Front Desk Manager also contributes to creating and maintaining a positive work environment for a diverse team, fostering teamwork and respect. Beyond supervisory duties, this position requires hands-on involvement with front desk operations, including performing guest service agent and night audit functions when necessary, demonstrating versatility and commitment.

The position requires solid communication skills in English and thorough knowledge of Drury Hotels’ policies and marketing programs. The ideal candidate should be capable of handling financial transactions accurately, utilizing office equipment efficiently, and maintaining safety and security standards within the hotel premises. Attention to detail and the ability to adapt to occasional travel are also essential. Drury Hotels offers an attractive compensation package which includes a base salary supplemented by quarterly bonus opportunities up to $3,200 annually, highlighting the company's recognition of employee contributions.

By joining Drury Hotels as an Assistant Front Desk Manager, candidates become part of a reputable hotel brand that invests in mentorship, cross-training, and career development, supporting internal promotions and management training programs. This role not only promises a fulfilling career path but also rewards team members with comprehensive health and retirement benefits, encouraging long-term commitment and success within the hotel industry.