Guest Service Supervisor

Drury Hotels is a highly respected hospitality company known for providing quality accommodations and exceptional guest experiences across numerous locations. Located at 400 West Douglas Avenue in Wichita, Kansas, Drury Hotels stands as a leader in the hotel industry, offering a welcoming and supportive environment for both their guests and employees. Celebrated for their commitment to innovation, community, and career growth, Drury Hotels has been ranked among Newsweek's America’s Greatest Workplaces in 2025, a clear testimony to their dedication to creating a positive work atmosphere and fostering employee satisfaction.

At Drury Hotels, the focus goes beyond just providing a job – it's about creating a place where employees truly belong. The company embraces diversity and inclusivity, encouraging team members to be themselves and express their individuality while contributing to a cohesive and energized workplace. Employees benefit from flexible scheduling and work-life balance supported by generous paid time off, hotel discounts, and free room nights. Drury Hotels invests heavily in career development, offering mentorship programs, cross-training, development plans, and management training designed to cultivate career advancement. The company proudly boasts over 200 internal promotions in the past year alone, demonstrating a strong culture of growth and opportunity.

The Front Desk Supervisor role at Drury Hotels is crucial in ensuring superior guest service and maintaining the hotel's operational excellence. Working under general supervision, the Front Desk Supervisor assists the management team by overseeing front desk and guest service positions. This role demands a blend of leadership, integrity, and exceptional communication skills to motivate the team, enforce hotel policies, and deliver an outstanding guest experience. The supervisor plays an active role in coaching guest service associates, responding to guest inquiries, managing complaints with professionalism, and upholding Drury Hotels' high standards of service.

The position offers an enticing blend of responsibilities, including training new staff, handling various guest service roles such as night audit or guest service agent when needed, and ensuring overall safety and security within the hotel premises. This role requires strong organizational skills and a keen eye for detail to manage daily office tasks, handle financial transactions, and use office equipment efficiently. Drury Hotels nurtures a dynamic and supportive team culture where supervisors foster positivity and enthusiasm, contributing to an inviting atmosphere for both team members and guests.

With a competitive base salary supplemented by quarterly bonus opportunities up to $3,200 annually, this position acknowledges and rewards performance and dedication. Comprehensive benefits include medical, dental, vision, life and disability insurance, retirement plans with company-matched 401(k), and a dedicated team member assistance program focused on overall well-being. Those hired immediately will find a welcoming environment that values their contributions and provides a solid foundation for long-term career advancement in the hospitality industry. If you are motivated by guest service excellence and aspire to develop your leadership within a thriving and prestigious hotel brand, Drury Hotels invites you to apply and join their exceptional team today.