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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.25 - $1.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
hotel discounts
quarterly bonuses
Job Description
Drury Hotels is a renowned hospitality company dedicated to providing exceptional service and comfortable accommodations to travelers across the United States. Established with a commitment to quality and guest satisfaction, Drury Hotels prides itself on creating a welcoming environment where both guests and employees feel valued and respected. The company has earned a strong reputation for its award-winning workplace culture, highlighted by its ranking among Newsweek's America's Greatest Workplaces 2025. Drury Hotels consistently invests in employee development, offering numerous career growth opportunities and fostering a team-oriented work culture. With over 200 internal promotions in the past year alone, the company... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Ability to give and take written and oral directions
- Strong communication skills in English
- Ability to maintain a safe and secure environment
- Ability to give attention to detail
- Willingness to perform various job functions including guest service and night audit
- Flexibility to work varied shifts
- Ability to travel as needed
Job Qualifications
- Ability to communicate clearly in English
- Knowledge of Drury Hotels policies and procedures
- Ability to train, motivate, and inspire team members
- Knowledge of marketing and sales programs
- Experience handling money and making change
- Experience using office machines and technology
- Ability to perform duties of guest service agent and night audit
Job Duties
- Assist management team with supervising front desk and guest service positions
- Ensure Drury Hotels policies and procedures are communicated and followed
- Maintain high standards of integrity and positive leadership
- Motivate and inspire team members to exceed customer service expectations
- Assist with training guest service team members
- Provide courteous, efficient, and friendly service to guests
- Respond promptly to inquiries, requests, and complaints with a positive service attitude
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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