Guest Service Supervisor

Drury Hotels is a renowned hospitality company dedicated to providing exceptional service and comfortable accommodations to travelers across the United States. Established with a commitment to quality and guest satisfaction, Drury Hotels prides itself on creating a welcoming environment where both guests and employees feel valued and respected. The company has earned a strong reputation for its award-winning workplace culture, highlighted by its ranking among Newsweek's America's Greatest Workplaces 2025. Drury Hotels consistently invests in employee development, offering numerous career growth opportunities and fostering a team-oriented work culture. With over 200 internal promotions in the past year alone, the company exemplifies a commitment to nurturing its employees' skills and career advancement.

Located at 5505 Mills Civic Parkway in West Des Moines, Iowa, this property offers a vibrant workplace where employees are supported both professionally and personally. Drury Hotels' approach to the hospitality industry centers on delivering superior customer service standards, maintaining a positive work environment, and promoting work-life balance. Employees enjoy flexible scheduling, paid time off, hotel discounts, and free room nights, ensuring their well-being is prioritized alongside their job responsibilities.

The Front Desk Supervisor role at Drury Hotels is an excellent opportunity for individuals who thrive in leadership positions within hospitality settings. Starting at $19.25 per hour, with potential quarterly bonuses up to $3,200 annually based on hotel performance, this role combines competitive compensation with meaningful incentives. Full-time team members also have access to comprehensive benefits including health, dental, vision insurance, and 401(k) retirement plans with company matches.

As a Front Desk Supervisor, you will assist the management team by overseeing front desk and guest service staff, ensuring all team members adhere to Drury Hotels' policies and provide exceptional service to guests. Your role will be vital in motivating and inspiring staff, fostering a professional and friendly work atmosphere, and maintaining high operational standards. This position demands an individual with excellent communication skills, the ability to handle administrative duties such as cash management and office machine use, and the flexibility to perform various guest service roles including night audit tasks.

Drury Hotels seeks candidates who demonstrate integrity, positive leadership traits, and a strong customer-first attitude. You will play a role in resolving guest inquiries and complaints promptly while contributing to a positive and safe working environment. Training and mentoring team members will also be part of your responsibilities, helping to sustain a culture of continuous improvement and service excellence.

With a focus on career growth, Drury Hotels offers mentorship, cross-training, development plans, and management training programs designed to support your professional journey. The company's commitment to work-life balance ensures employees maintain a healthy lifestyle while excelling in their roles. If you are passionate about hospitality, dedicated to delivering high standards of guest service, and eager to grow your career within a respected hotel brand, the Front Desk Supervisor position at Drury Hotels in West Des Moines is an ideal match for you. The company is hiring immediately, providing a prompt pathway to join a supportive and successful team.