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Guest Service Representative (GSR)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.50
Benefits
Health Insurance
Dental Insurance
401(k) with employer match
Paid Time Off
Holiday pay at time and a half
Employee assistance program
Employee Discount Program
employee hotel guest room program
Employee Referral Program
Job Description
The Guest Service Representative position is available at the MainStay Suites Salt Lake City, a well-established extended stay hotel brand operated under Choice Hotels. This location is managed by Gulf Coast Hotel Management, Inc., a dynamic and growing hospitality company committed to fostering a supportive and friendly work environment. With a focus on employee growth and advancement, Gulf Coast Hotel Management offers more than just a job; it provides a place where associates can develop their careers in the hotel industry while contributing to a positive guest experience.
The role of the Guest Service Representative is pivotal as this indi... Show More
The role of the Guest Service Representative is pivotal as this indi... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills
- Positive attitude and professional appearance
- Ability to use reservation software
- Ability to work flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to handle guest concerns and resolve conflicts
- Positive attitude and strong dedication to service
- Basic computer skills for managing reservations
- Ability to work flexible hours including holidays
Job Duties
- Provide outstanding customer service to all hotel guests
- Check guests in and out of the hotel
- Manage reservations efficiently
- Resolve any guest issues that arise promptly
- Maintain a positive and professional demeanor at all times
- Communicate effectively with guests and team members
- Uphold honesty and integrity in all interactions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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