Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401k
employee discount
uniform provided
ESST (bereavement and holidays)
Job Description
Running Aces Casino is a premier entertainment destination located in Columbus, Minnesota. Renowned for its vibrant atmosphere, the casino offers guests a dynamic blend of gaming excitement, top-notch hospitality, and a welcoming environment. Alongside the casino, the property includes a hotel and racetrack, creating a comprehensive setting for entertainment and leisure. Running Aces Casino prides itself on delivering superior customer service and a memorable experience for every visitor. The establishment is committed to fostering an inclusive and engaging workplace that values teamwork, professionalism, and a guest-first mindset.
We are currently seeking a dedicated and personable individual to join our team as a Seasonal Part-Time Front Desk Associate. This role is essential to the daily operations at Running Aces Casino, acting as the first point of contact for guests. The position involves providing exceptional customer service, assisting with inquiries, and ensuring a seamless and positive experience for guests visiting the casino, hotel, and racetrack. The role is designed for individuals who thrive in dynamic environments, enjoy interacting with people, and have a "Can Do" attitude.
As a Seasonal Part-Time Front Desk Associate, you will work primarily during the 2nd shift, covering weekends and special events as needed. This position offers 20-25 hours per week, providing flexibility for those seeking part-time work. Responsibilities will include answering phone calls professionally, managing public information materials, assisting with sales of merchandise and supplies, and maintaining the appearance and organization of the front desk and lobby areas. Building rapport with guests, especially top players, is a key component of the role to enhance guest loyalty and satisfaction.
Candidates must be approachable, dependable, and possess excellent communication skills. The ideal applicant will be patient, friendly, and capable of working effectively within a team. Experience with cash handling and computer applications such as Microsoft Word, Excel, and Outlook is necessary, while familiarity with systems like Bravo and Micros is advantageous but not required. Applicants must be at least 18 years old and have reliable transportation to and from the casino.
Running Aces Casino offers many benefits to its employees, including a 401k plan, employee discounts, uniforms, and Employee Support Services and Team (ESST) benefits covering bereavement and holidays. We value our employees and strive to provide a supportive and rewarding work environment. The salary for this seasonal part-time role will be based on the candidate's experience, qualifications, and internal equity standards.
This opportunity is perfect for those looking to join a vibrant team in a fast-paced and fun casino environment. If you are enthusiastic about hospitality, customer service, and enjoy working with a diverse clientele, we invite you to apply and become a valued member of the Running Aces Casino family.
We are currently seeking a dedicated and personable individual to join our team as a Seasonal Part-Time Front Desk Associate. This role is essential to the daily operations at Running Aces Casino, acting as the first point of contact for guests. The position involves providing exceptional customer service, assisting with inquiries, and ensuring a seamless and positive experience for guests visiting the casino, hotel, and racetrack. The role is designed for individuals who thrive in dynamic environments, enjoy interacting with people, and have a "Can Do" attitude.
As a Seasonal Part-Time Front Desk Associate, you will work primarily during the 2nd shift, covering weekends and special events as needed. This position offers 20-25 hours per week, providing flexibility for those seeking part-time work. Responsibilities will include answering phone calls professionally, managing public information materials, assisting with sales of merchandise and supplies, and maintaining the appearance and organization of the front desk and lobby areas. Building rapport with guests, especially top players, is a key component of the role to enhance guest loyalty and satisfaction.
Candidates must be approachable, dependable, and possess excellent communication skills. The ideal applicant will be patient, friendly, and capable of working effectively within a team. Experience with cash handling and computer applications such as Microsoft Word, Excel, and Outlook is necessary, while familiarity with systems like Bravo and Micros is advantageous but not required. Applicants must be at least 18 years old and have reliable transportation to and from the casino.
Running Aces Casino offers many benefits to its employees, including a 401k plan, employee discounts, uniforms, and Employee Support Services and Team (ESST) benefits covering bereavement and holidays. We value our employees and strive to provide a supportive and rewarding work environment. The salary for this seasonal part-time role will be based on the candidate's experience, qualifications, and internal equity standards.
This opportunity is perfect for those looking to join a vibrant team in a fast-paced and fun casino environment. If you are enthusiastic about hospitality, customer service, and enjoy working with a diverse clientele, we invite you to apply and become a valued member of the Running Aces Casino family.
Job Requirements
- Must be approachable, dependable, reliable, pleasant, positive and professional with a strong ability to work with other team members, good listening skills, patient and friendly
- Knowledge of current events, promotions, and activities
- Ability to handle guest issues in a friendly and "Can Do" attitude, seek the answer from other areas if you are unable to answer the specific question and/or concern, and promptly respond to the guest
- Must be 18 years of age or older
- Must have reliable transportation
- Excellent communication, customer service and organizational skills required
- Ability to operate computers including knowledge of Word, Excel, Outlook and word processing
- Ability to work with numbers and cash handling experience
- Ability to lift up to 25 pounds
- Must be available for varying shifts and days, including nights and weekends
- Knowledge of the Bravo and Micros system a plus but not a requirement
Job Qualifications
- Excellent communication skills
- Strong customer service orientation
- Ability to work well within a team
- Basic computer skills including Word, Excel, and Outlook
- Prior experience in customer service or hospitality preferred
- Ability to work varying shifts including weekends and evenings
- Friendly and approachable demeanor
Job Duties
- Responsible for the first line interaction with guests of Running Aces Casino, Hotel & Racetrack on a daily basis
- Responsible for providing excellent customer service by having a "Can Do" and friendly attitude
- Answering all incoming phone calls with a pleasant and professional manner, answering questions or directing calls accordingly
- Monitor all materials that are available to the public to ensure that information is current and monitor the supply for ongoing needs and inventory
- Assist guests with concerns, questions, and inquiries
- Get to know our top players and guests and build rapport with them daily
- Sale of merchandise, general medications and other supplies, check for valid identification with every tobacco purchase
- Daily review of the merchandise presentation and inventory to ensure there are adequate items for sale to the guests
- Take pride of ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment
- Monitoring the Front Desk and Lobby to ensure the area is clean and kept up
- Understanding the resources available to you as a Team Member
- Other job duties as assigned
Job Criteria
Experience
No experience required
Job Location
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