Guest Service Representative

Courtyard by Marriott, part of Marriott International, is a renowned hotel brand dedicated to catering to business travelers by creating a seamless and memorable guest experience. Marriott International is a global leader in the hospitality industry, known for its commitment to diversity, inclusion, and providing exceptional customer service worldwide. Courtyard by Marriott distinguishes itself by designing hotels tailored specifically for business travelers, empowering guests with all they need for a productive and comfortable stay. Courtyard hotels emphasize a welcoming environment where every guest’s needs are anticipated and prioritized, ensuring each visit is unique and satisfying. With a firm dedication to continuous improvement and growth, Courtyard by Marriott encourages a career environment where associates are motivated to learn, contribute, and thrive professionally.

The role available at the Courtyard located in Clive, Iowa, is a part-time Service Specialist position primarily covering evening shifts with weekend availability preferred. This non-management role is vital to supporting the rooms and guest services operations at the hotel. Service Specialists at Courtyard go beyond the typical front desk duties by actively engaging in multiple facets of guest service to enhance the overall experience. From welcoming guests, managing requests, assisting with food service, to sharing knowledge about local attractions, these specialists play an integral role in making each guest’s stay exceptional. This position requires dynamic, proactive professionals who are comfortable multitasking, moving throughout the hotel, and performing operational tasks that directly impact guest satisfaction. The role demands physical activity including standing, walking for extended periods, lifting and moving items up to 25 pounds, and ensuring that all company standards regarding safety, confidentiality, and professional appearance are consistently upheld.

The hourly pay for this role is set at $16.48, reflecting an attractive wage for part-time work that combines operational duties with a guest-centric approach. Courtyard offers a supportive workplace culture under the larger umbrella of Marriott International’s worldwide network. Associates here are respected and valued for their contributions, enriching the diverse and inclusive environment that Marriott advocates. Joining the Courtyard team means becoming part of a global family that fosters personal and professional development, offering you the tools to thrive and grow while making significant contributions to guest experiences.

At Courtyard by Marriott, you are not just taking on a job—you are joining a passionate community dedicated to excellence in hospitality. This role provides opportunities to broaden skill sets in guest relations, operational management, and service delivery while contributing to a positive and welcoming atmosphere for travelers from all walks of life. Whether you are new to the hospitality field or seeking to enhance your capabilities, Courtyard offers a platform to build a fulfilling career in a globally respected brand.