Guest Service Representative

Marriott International is a globally recognized leader in the travel and hospitality industry, renowned for delivering exceptional guest experiences and pioneering innovative services. With a presence in over 130 countries, Marriott International operates a vast portfolio of brands ranging from luxury to select-service hotels, appealing to a diverse clientele worldwide. As one of the foremost companies in hospitality, Marriott fosters a culture that values inclusivity, diversity, and growth, making it a desirable workplace for individuals passionate about making an impact and advancing their careers in the service sector.

This position is based at 1567 Broadway, New York, New York, in the vibrant heart of the city. It is a full-time, non-management role within the Rooms and Guest Services Operations category. The pay range for this role is competitive, offering between $30.00 and $33.00 per hour. At Marriott, associates are welcomed into a family-like atmosphere where their personalities and ideas are valued alongside their professional contributions. This role offers a unique opportunity to engage directly with guests, ensuring they feel genuinely welcomed, comfortable, and cared for throughout their stay.

As a member of the Marriott team, the successful candidate will play a crucial role in maintaining the impeccable standards expected by guests from around the world. Responsibilities include organizing and processing guest check-ins and check-outs with flexibility to adapt to changing circumstances, ensuring accurate billing and payment processing, and providing guests with detailed information about the hotel's amenities as well as local points of interest. The candidate will also be responsible for generating daily reports, managing end-of-shift cash reconciliation, and effectively communicating key information to subsequent shifts to ensure seamless operations.

Beyond the operational aspects, this role requires a person with a warm and friendly demeanor who can create a welcoming environment for guests. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a strong team-oriented attitude. They will manage guest wake-up calls, handle emergencies by coordinating with security or proper authorities, and maintain accurate records related to lost items or security incidents. Marriott prioritizes the safety and satisfaction of its guests, and as such, this position demands reliability, responsibility, and a commitment to high-quality service.

Marriott International offers a dynamic and inclusive work environment where employees are encouraged to bring their authentic selves to work. With a mission to awaken curiosity and broaden horizons, especially under the W Hotels brand, the company fosters innovation and creativity while upholding a spirit of harmony and excellence in luxury hospitality. Employees benefit from supportive leadership, team camaraderie, wellness initiatives, and community engagement opportunities.

In addition to competitive wages, associates enjoy various employee benefits such as discounts on hotel rooms, gift shop items, food and beverage services, recognition programs, and more. Marriott also emphasizes equal employment opportunities and celebrates the diverse backgrounds and experiences of its workforce, ensuring a welcoming and accessible workplace for all. This position is ideal for those who are enthusiastic about hospitality and eager to contribute to an extraordinary guest experience, all while developing their professional skills within one of the most prestigious hotel companies worldwide.