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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
The hiring establishment is a distinguished hotel brand recognized for delivering exceptional guest experiences through outstanding customer service and comprehensive amenities. As a reputable player in the hospitality industry, the company is committed to maintaining high standards of quality, safety, and guest satisfaction. With a strong emphasis on fostering a supportive and professional work environment, the hotel caters to a diverse clientele, offering a memorable stay through its well-maintained facilities such as concierge services, valet, pool, and spa operations. This establishment upholds brand policies and procedures to ensure consistency and excellent service delivery across all departments.
The role of G... Show More
The role of G... Show More
Job Requirements
- Associate must pass appropriate security clearance per company policy
- Ability to perform major life activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Ability to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted
- Ability to stand for eight hours, bend, stretch, and reach
- Ability to see and hear effectively
- Ability to communicate effectively with associates and guests
Job Qualifications
- One year experience supervising at least three associates
- Two years experience in the service industry
- Knowledge of area shopping, dining, entertainment, and travel directions
- Computer literate with the ability to operate property management systems
- Strong supervisory skills including interviewing, hiring, training, appraising, and motivating associates
- Excellent communication and problem-solving abilities
- Ability to multitask and remain guest service centric in a fast-paced environment
Job Duties
- Oversee all guest services associates and ensure guests’ needs are met in a timely and friendly manner
- Ensure all guest services associates are adhering to brand policies and procedures
- Assist with guest issues that cannot be immediately resolved by guest services associates
- Oversee lobby operations and hotel amenities such as concierge, valet, pool, and spa services
- Collaborate with General Manager to manage scheduling and inventories within budgeted guidelines
- Maintain safety and security practices and ensure knowledge of emergency procedures
- Complete administrative duties including schedules, payroll, inventories, and production controls
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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