Guest Service Expert (Server)

Marriott International is a globally renowned hospitality company known for its commitment to excellence and delivering memorable experiences to guests worldwide. As one of the leading hotel chains, it operates a broad portfolio of brands including Sheraton Hotels & Resorts, which has been a staple in the hospitality industry since 1937. Sheraton creates a welcoming environment where guests can connect, relax, and enjoy outstanding service. The company is deeply committed to fostering an inclusive and diverse workplace, ensuring equal opportunities for all associates regardless of background or status. This commitment not only enriches the workforce but also enhances the guest experience by bringing a mosaic of cultures and talents together. Marriott International, through Sheraton, continuously strives to maintain high standards of quality, safety, and guest satisfaction, making it a top place to work for hospitality professionals.

This specific opportunity is for the role of Guest Service Expert located in Dallas, Texas at the Sheraton hotel address: 400 Olive St, Dallas, TX 75201. It is a full-time, non-management position within the Food and Beverage & Culinary category, indicating hands-on involvement in guest interactions and operational support. The Guest Service Expert is more than just a server; the role focuses on creating a unique and memorable guest experience beyond merely delivering food and beverages. Responsibilities include setting tables, coordinating with the kitchen, engaging with guests to ensure their satisfaction, and maintaining cleanliness and organization in work and storage areas. The role requires proactive service, physical activity such as standing, walking on various surfaces, and handling objects under 50 pounds — highlighting the importance of stamina and physical readiness. Meticulous attention to safety, company procedures, quality standards, and professional appearance and communication are critical components of success in this role.

Moreover, this position emphasizes teamwork, safety, and creating an environment where guests feel valued and welcomed. The candidate will actively participate in diverse tasks that contribute to a seamless service operation, from menu verification to physical movements involving bending, twisting, and reaching. The role requires a strong commitment to delivering exceptional customer service while ensuring compliance with Marriott’s high standards. Joining Sheraton means becoming part of a global community of hospitality professionals dedicated to making every guest interaction meaningful and impactful. Those passionate about working in a collaborative, fast-paced environment and committed to upholding Marriott’s mission of being "The World’s Meeting Place" are encouraged to apply. Through this role, employees have the chance to deliver their best work, fulfill their purpose, and be part of a world-class team while growing their professional skills.