Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
JW Marriott Dallas is part of Marriott International's esteemed luxury portfolio, featuring over 100 distinguished properties in major global cities and unique resort destinations. Marriott International is recognized worldwide for its commitment to exceptional hospitality and creating memorable guest experiences. JW Marriott embodies this dedication by taking great care of both guests and associates, fostering a dynamic and inclusive work environment where innovation, genuine care, and community thrive.
The hiring establishment is located at 650 N Pearl St, Dallas, Texas, and prides itself on delivering top-tier luxury hospitality services. As part of Marriott International, JW Marriott Dallas emphasizes the importance of treating associates well, which in turn ensures guests receive the iconic "Wonderful Hospitality. Always." As a team member here, you will join a diverse group of professionals who uphold a rich tradition of service excellence, work collaboratively, and pursue ongoing personal and professional growth. Marriott values equal employment opportunities and promotes a culture that celebrates diversity and inclusion across all levels.
The position available is for a full-time, non-management role as a Guest Service Expert in the Food and Beverage & Culinary category. This role is critical to the seamless operation of the restaurant and dining experiences at JW Marriott Dallas. The Guest Service Expert moves beyond simply putting food on the table; this role is about crafting a memorable and unique guest experience through attentive service, effective communication, and an energetic approach to hospitality. Responsibilities include setting tables, interacting with guests, coordinating with kitchen staff, and maintaining cleanliness and organization within the service area.
Success in this role requires physical stamina, attention to detail, and dedication to creating safe and welcoming environments. The Guest Service Expert must be able to stand, sit, or walk for extended periods, move across various surfaces safely, and handle physical tasks such as lifting and carrying objects up to 50 pounds with assistance. Upholding Marriott's strict standards for appearance, communication, and professionalism is essential. The ability to manage menus, verify order details visually, and engage directly with guests helps to make each transaction not just a routine interaction but part of a larger dining experience.
JW Marriott Dallas offers a supportive environment that encourages continuous development and recognizes the efforts of its associates. The hotel's culture is one that nurtures the whole person, promoting opportunities for training and career growth, along with a focus on holistic well-being. Employees are encouraged to be confident, intuitive, and innovative, embodying the brand values established by J. Willard Marriott, the company’s founder.
Working at JW Marriott Dallas means being part of a renowned global hospitality brand, where you can begin your career journey with purpose, truly belong to an amazing global team, and become the best version of yourself. This role offers a chance to develop foundational skills in luxury hospitality and contribute to a legacy of excellence that Marriott International is known for worldwide.
The hiring establishment is located at 650 N Pearl St, Dallas, Texas, and prides itself on delivering top-tier luxury hospitality services. As part of Marriott International, JW Marriott Dallas emphasizes the importance of treating associates well, which in turn ensures guests receive the iconic "Wonderful Hospitality. Always." As a team member here, you will join a diverse group of professionals who uphold a rich tradition of service excellence, work collaboratively, and pursue ongoing personal and professional growth. Marriott values equal employment opportunities and promotes a culture that celebrates diversity and inclusion across all levels.
The position available is for a full-time, non-management role as a Guest Service Expert in the Food and Beverage & Culinary category. This role is critical to the seamless operation of the restaurant and dining experiences at JW Marriott Dallas. The Guest Service Expert moves beyond simply putting food on the table; this role is about crafting a memorable and unique guest experience through attentive service, effective communication, and an energetic approach to hospitality. Responsibilities include setting tables, interacting with guests, coordinating with kitchen staff, and maintaining cleanliness and organization within the service area.
Success in this role requires physical stamina, attention to detail, and dedication to creating safe and welcoming environments. The Guest Service Expert must be able to stand, sit, or walk for extended periods, move across various surfaces safely, and handle physical tasks such as lifting and carrying objects up to 50 pounds with assistance. Upholding Marriott's strict standards for appearance, communication, and professionalism is essential. The ability to manage menus, verify order details visually, and engage directly with guests helps to make each transaction not just a routine interaction but part of a larger dining experience.
JW Marriott Dallas offers a supportive environment that encourages continuous development and recognizes the efforts of its associates. The hotel's culture is one that nurtures the whole person, promoting opportunities for training and career growth, along with a focus on holistic well-being. Employees are encouraged to be confident, intuitive, and innovative, embodying the brand values established by J. Willard Marriott, the company’s founder.
Working at JW Marriott Dallas means being part of a renowned global hospitality brand, where you can begin your career journey with purpose, truly belong to an amazing global team, and become the best version of yourself. This role offers a chance to develop foundational skills in luxury hospitality and contribute to a legacy of excellence that Marriott International is known for worldwide.
Job Requirements
- high school diploma or G.E.D. equivalent
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- capable of moving over uneven or slippery surfaces
- ability to lift up to 25 pounds without assistance and up to 50 pounds with assistance
- willingness to follow safety and quality standards
- no licenses or certifications required
Job Qualifications
- high school diploma or G.E.D. equivalent
- less than 1 year of related work experience
- strong communication and interpersonal skills
- ability to work collaboratively in a fast-paced environment
- commitment to maintaining professional appearance and conduct
- ability to follow company policies and procedures
- willingness to engage in physical tasks associated with the job
Job Duties
- set tables and prepare dining areas for guests
- communicate effectively with kitchen staff to ensure timely service
- interact with and serve guests to enhance their dining experience
- clean work areas and maintain supplies to uphold hygiene standards
- follow safety protocols to create a secure workplace
- manage menu information by reading and verifying details
- perform physical tasks including lifting, carrying, pushing, and pulling objects as necessary
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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