Guest Service Expert

Marriott International is a globally renowned hospitality company recognized for its commitment to excellence and delivering memorable experiences to guests worldwide. Among its diverse portfolio of brands, Courtyard by Marriott stands out as a hotel tailored specifically for business travelers, designed to cater to their unique needs and preferences. Courtyard emphasizes providing an environment where guests can stay productive, comfortable, and refreshed during their travels. With a strong focus on customer service, innovation, and a welcoming atmosphere, Courtyard continuously strives to elevate the hospitality experience.

The role of the Guest Service Expert at Courtyard is integral to this mission. This position is more than just serving food and beverages; it is about curating a unique and memorable dining experience for every guest. Guest Service Experts actively engage with guests, ensuring their needs are met promptly and professionally while managing various responsibilities that contribute to a seamless service environment. This full-time role demands a hands-on approach, where individuals will be expected to perform duties such as setting and clearing tables, effectively communicating with kitchen staff, serving meals and drinks, and maintaining cleanliness in work areas. Staying on one’s feet and moving around throughout the shift is essential, encompassing standing, sitting, and walking on different surfaces, including sloping and slippery areas.

In addition to physical activity, Guest Service Experts are required to handle tasks that include reading menus and verifying information to assist guests appropriately. The role calls for the ability to lift and move items weighing up to 25 pounds independently or up to 50 pounds with assistance. Flexibility in movement—bending, twisting, reaching, pulling, and stooping—is also necessary to perform duties efficiently. This job requires adherence to Marriott’s high standards for safety, quality, and professionalism. Personal appearance, uniform standards, and communication must always reflect Marriott’s values, fostering a dignified and respectful guest environment.

Courtyard by Marriott is dedicated to creating an inclusive, welcoming workplace where all employees are valued for their unique backgrounds, talents, and experiences. Guest Service Experts join a small yet ambitious team that encourages continuous learning, growth, and a passion for delivering exceptional guest experiences. This position provides an excellent opportunity for individuals seeking to start or advance their careers in hospitality, especially those who are passionate about service and enjoy working in a dynamic team-oriented environment. Marriott International actively supports equal opportunity employment and non-discrimination practices, ensuring a supportive setting for all associates, including veterans and individuals with disabilities.