Guest Service Desk Clerk

Festival Foods is a well-established Wisconsin grocer dedicated to enriching the communities it serves by providing exceptional service and great value. With over 40 full-service supermarkets across the state, Festival Foods prides itself on its commitment to customer satisfaction, community involvement, and employee well-being. As a company that places its people at the top of its priorities, Festival Foods fosters a supportive work environment where associates are valued and offered comprehensive benefits and development opportunities. The company culture emphasizes respect, inclusivity, and teamwork, ensuring every team member can thrive while contributing to the broader community's success. This philosophy has helped Festival Foods build a reputation as a trusted neighborhood grocery store dedicated to meeting customer needs while caring deeply for its workforce and the areas it serves.

The Guest Service Desk Clerk role at Festival Foods is an exciting part-time employment opportunity located in Kimberly, WI. This position reports directly to the Guest Services Manager and plays a vital role in ensuring outstanding guest experiences throughout the store. A Guest Service Desk Clerk acts as the front line of service, engaging with customers both in person and via phone or electronic means, handling a variety of inquiries, transactions, and service-related issues. The clerk is tasked with processing transactions efficiently and accurately, managing cash and media at the service counter, and supporting additional services offered at the desk, such as DMV transactions, lottery, and ticket sales. Furthermore, the clerk upholds high standards of quality and operational excellence, overseeing cash distribution to cashiers, assisting with refunds and exchanges, and ensuring that customer concerns are resolved promptly and professionally.

This position requires a strong focus on customer service, excellent communication skills, and the ability to multitask in a busy retail environment. The schedule may include mornings, afternoons, evenings, weekends, and holiday shifts, providing flexibility to fit diverse availability. Festival Foods supports its associates with competitive weekly pay, premium pay on Sundays and select holidays, and a variety of benefits that include health, vision, and dental insurance options, paid parental leave, fitness program reimbursements, and a 401(k) retirement plan with company matching. The Guest Service Desk Clerk position offers an opportunity to contribute meaningfully to a team that values collaboration, respect, and a shared commitment to outstanding service. If you enjoy engaging with guests, managing customer service situations effectively, and working in a dynamic grocery environment, this role is an excellent fit. Festival Foods is keen on fostering an inclusive workplace where every associate’s contributions help enrich the guest experience and enhance community connections.