Job Overview
Employment Type
Full-time
Part-time
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Meal Allowances
Job Description
The establishment seeking a Guest Service Coordinator is a premier dining destination known for providing exceptional culinary experiences at two renowned venues, ATLAS and The Garden Room. These venues are celebrated for their exquisite ambiance, high-quality cuisine, and commitment to outstanding guest satisfaction. The company operates within the hospitality industry, specifically focusing on fine dining experiences that blend exquisite food, impeccable service, and a welcoming environment. They pride themselves on creating memorable moments for their guests through attentive and personalized services. The restaurant emphasizes excellence in customer service and strives to maintain a warm, inviting atmosphere that encourages repeat visits and positive word-of-mouth. Their team is composed of dedicated professionals who are passionate about hospitality and go above and beyond to ensure each guest feels valued and well cared for. This vocation offers both full-time and part-time employment opportunities, designed to accommodate a variety of schedules while supporting the dynamic needs of the business and its guests.
The role of Guest Service Coordinator is crucial in upholding the establishment's reputation for superior service. Serving as the first point of contact for guests, the coordinator plays an integral part in shaping the dining experiences at ATLAS and The Garden Room. This position requires exceptional interpersonal skills, a strong sense of responsibility, and the ability to multitask in a fast-paced environment. The primary objective is to coordinate guest interactions effectively, ensuring that each visitor’s needs are addressed or properly delegated to relevant teams. Responsibilities include answering high volumes of incoming calls with professional phone etiquette, assisting guests in customizing their dining experiences, and acting as a liaison between guests and the restaurant’s internal teams. The coordinator must be adept in managing guest requests promptly and with empathy, maintaining diplomacy and warmth even under pressure.
A key aspect of this role is communication—both in disseminating accurate information to guests and in relaying modifications or special requests to the appropriate restaurant personnel. The Guest Service Coordinator also supports the management team by organizing and communicating critical details to facilitate smooth operation and unforgettable guest moments. Ideal candidates will have prior experience in customer service within hospitality, a professional and diplomatic presence on calls, and strong computer skills, including familiarity with Microsoft Office Suite, Micros, OpenTable, and Tripleseat. The role demands availability for night, weekend, and holiday shifts, ensuring coverage during peak dining periods. Immediate availability is preferred, reflecting the urgent need for an enthusiastic professional ready to contribute to the team. This position offers a unique opportunity to be part of a vibrant hospitality team dedicated to excellence and guest satisfaction, making it an exciting career path for those passionate about service, coordination, and the dining experience.
The role of Guest Service Coordinator is crucial in upholding the establishment's reputation for superior service. Serving as the first point of contact for guests, the coordinator plays an integral part in shaping the dining experiences at ATLAS and The Garden Room. This position requires exceptional interpersonal skills, a strong sense of responsibility, and the ability to multitask in a fast-paced environment. The primary objective is to coordinate guest interactions effectively, ensuring that each visitor’s needs are addressed or properly delegated to relevant teams. Responsibilities include answering high volumes of incoming calls with professional phone etiquette, assisting guests in customizing their dining experiences, and acting as a liaison between guests and the restaurant’s internal teams. The coordinator must be adept in managing guest requests promptly and with empathy, maintaining diplomacy and warmth even under pressure.
A key aspect of this role is communication—both in disseminating accurate information to guests and in relaying modifications or special requests to the appropriate restaurant personnel. The Guest Service Coordinator also supports the management team by organizing and communicating critical details to facilitate smooth operation and unforgettable guest moments. Ideal candidates will have prior experience in customer service within hospitality, a professional and diplomatic presence on calls, and strong computer skills, including familiarity with Microsoft Office Suite, Micros, OpenTable, and Tripleseat. The role demands availability for night, weekend, and holiday shifts, ensuring coverage during peak dining periods. Immediate availability is preferred, reflecting the urgent need for an enthusiastic professional ready to contribute to the team. This position offers a unique opportunity to be part of a vibrant hospitality team dedicated to excellence and guest satisfaction, making it an exciting career path for those passionate about service, coordination, and the dining experience.
Job Requirements
- 2-3 years of experience within a customer service industry
- ability to handle high call volume with professional phone etiquette
- strong and diplomatic presence on calls while providing empathy for guests
- proficiency in Microsoft Office Suite
- experience using Micros, OpenTable, and Tripleseat preferred
- ability to work nights and weekends as well as some holidays
- must be available for immediate hire
Job Qualifications
- 2-3 years of experience within a customer service industry
- strong and diplomatic presence on calls
- proficiency in Microsoft Office Suite
- experience using Micros, OpenTable, and Tripleseat preferred
- ability to work nights, weekends, and holidays
- excellent communication skills
- ability to handle high call volumes professionally
Job Duties
- Answering incoming calls
- assisting guests in creating their experiences at Atlas and/or The Garden Room
- providing information and acting as a liaison for guests
- directing guests through appropriate channels to fulfill their requests
- assisting in modifying existing guest experiences
- relaying information to restaurant teams
- developing and maintaining positive working relationships with restaurant teams
- communicating and organizing details for guest experiences to management
- performing additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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