Guest Service & Sales Agent

Great Wolf Lodge is a premier family resort and indoor waterpark company known for delivering memorable vacation experiences through exciting attractions, exceptional amenities, and outstanding guest service. With locations across North America, Great Wolf Lodge provides an environment where families can relax, play, and create lifelong memories. They emphasize a commitment to quality hospitality, team member growth, and fostering an inclusive and supportive workplace culture that values diverse perspectives and experiences. As a leader in family fun and resort experiences, Great Wolf Lodge continually innovates to enhance guest satisfaction and operational excellence while promoting a vibrant and engaging atmosphere for all visitors and employees.

The role of Guest Service & Sales Agent at Great Wolf Lodge is a dynamic and rewarding position that serves as both the first and last point of contact for guests, playing a critical role in shaping their overall resort experience. This hybrid role combines traditional front desk guest services with proactive sales responsibilities, where the agent actively promotes suite upgrades, exclusive vacation packages, and resort features designed to enrich the guest stay while reaching sales performance goals. This position offers a competitive hourly wage of $18.85, plus performance-based incentive pay that can add an additional $2 to $5 per hour, providing motivated agents a lucrative opportunity to increase their earnings based on their sales success and service quality.

Ideal candidates will thrive in a fast-paced, guest-centric environment and possess strong interpersonal skills that enable genuine connections with guests. Beyond managing check-in and check-out processes efficiently through property management systems, agents engage guests through consultative, service-driven selling techniques that uncover guest preferences and needs, leading to tailored recommendations and add-on sales. This approach not only elevates guest satisfaction but directly contributes to the Lodge’s revenue objectives.

Great Wolf Lodge supports career growth by offering extensive training through Great Wolf University, including on-the-job, functional, and leadership development programs. Employees benefit from flexible scheduling, a holistic wellness program, and employee assistance resources that promote work-life balance and well-being. The workplace culture champions diversity and inclusion, ensuring every team member feels valued and empowered.

Additional perks include discounted vacation packages for employees and their families, employee referral incentives, and the Great Wolf Scholarship Program. Comprehensive benefits also extend to medical, dental, vision, and life insurance options with a health savings account (HSA), mental well-being resources including telehealth, 401K retirement plans with employer match, paid time off, parental leave, and exclusive access to waterpark passes and vacation discounts.

This Guest Service & Sales Agent position offers a unique opportunity to build a hospitality career while maximizing earning potential through a combination of base pay and incentives. The role demands flexibility, reliability, and a customer-oriented mindset, along with the agility to multitask and leverage modern technology to enhance guest interactions. Great Wolf Lodge invites energetic, empathetic, and sales-savvy individuals to apply and become valued members of their hospitality team, contributing to unforgettable guest experiences and their own professional growth.