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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.85
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Mental well-being resources
telehealth
401k with employer match
Paid vacation time off
Parental leave
Waterpark passes
Vacation discounts
employee referral incentives
Great Wolf's Scholarship Program
Job Description
Great Wolf Lodge is a premier family resort and indoor waterpark company known for delivering memorable vacation experiences through exciting attractions, exceptional amenities, and outstanding guest service. With locations across North America, Great Wolf Lodge provides an environment where families can relax, play, and create lifelong memories. They emphasize a commitment to quality hospitality, team member growth, and fostering an inclusive and supportive workplace culture that values diverse perspectives and experiences. As a leader in family fun and resort experiences, Great Wolf Lodge continually innovates to enhance guest satisfaction and operational excellence while promoting a vibrant and engaging atmosphere for... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- strong previous customer service and/or sales experience
- successful background check and drug screening
- demonstrated empathy and a genuine desire to serve others
- enthusiastic, positive, proactive, and dependable
- strong demonstrated teamwork and communication abilities
- demonstrated multitasking and prioritization skills in a fast-paced environment
- experience or ability to learn using mobile technology, front desk software, and self-service kiosks
Job Qualifications
- High School Diploma or equivalent
- strong previous customer service and/or sales experience
- demonstrated empathy and a genuine desire to serve others
- enthusiastic, positive, proactive, and dependable
- strong demonstrated teamwork and communication abilities
- demonstrated multitasking and prioritization skills in a fast-paced environment
- experience or ability to learn using mobile technology, front desk software, and self-service kiosks
- able to effectively upsell and cross-sell resort offerings
- strong consultative selling skills with the ability to tailor recommendations in real-time
- ability to build rapport quickly and use storytelling or product knowledge to drive interest
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- accurately verify guest identity, process secure payments, and manage billing with precision
- maintain accurate records of guest stays, room assignments, and transactions
- handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
- communicate guest needs and feedback to appropriate departments for timely resolution
- keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
- offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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