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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance with HSA
Mental well-being resources
Telehealth resources
401k with employer match
Paid vacation time off
Parental leave
Waterpark passes
Vacation discounts
Job Description
Great Wolf Lodge is a premier family-friendly resort and indoor water park destination known for providing memorable experiences to guests of all ages. With multiple locations across North America, Great Wolf Lodge combines the fun of a water park with the comfort and convenience of a full-service resort, making it a popular vacation destination for families, groups, and travelers seeking an entertaining getaway. The resort offers a wide range of amenities including themed rooms, interactive activities, dining options, and exclusive package deals designed to enhance each guest's stay. As a company, Great Wolf Lodge prioritizes guest satisfaction, innovation in hospitality,... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- Successful background check and drug screening
- Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
- Capable of lifting up to 30 lbs
- Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
- Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Job Qualifications
- High school diploma or equivalent
- Strong consultative selling skills with the ability to tailor recommendations in real-time
- Able to effectively upsell and cross-sell resort offerings
- Strong previous customer service and/or sales experience
- Demonstrated empathy and a genuine desire to serve others
- enthusiastic, positive, proactive, and dependable
- Strong demonstrated teamwork and communication abilities
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- Accurately verify guest identity, process secure payments, and manage billing with precision
- Maintain accurate records of guest stays, room assignments, and transactions
- Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
- Communicate guest needs and feedback to appropriate departments for timely resolution
- Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
- Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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