Guest Service & Sales Agent

Great Wolf Lodge is a premier family-friendly resort and indoor water park destination known for providing memorable experiences to guests of all ages. With multiple locations across North America, Great Wolf Lodge combines the fun of a water park with the comfort and convenience of a full-service resort, making it a popular vacation destination for families, groups, and travelers seeking an entertaining getaway. The resort offers a wide range of amenities including themed rooms, interactive activities, dining options, and exclusive package deals designed to enhance each guest's stay. As a company, Great Wolf Lodge prioritizes guest satisfaction, innovation in hospitality, and creating a welcoming environment where employees, referred to as Pack Members, can grow their careers and thrive in a supportive workplace culture. Employing thousands across its locations, Great Wolf Lodge offers opportunities for career advancement, comprehensive training programs, and a strong emphasis on employee well-being and diversity.

The Guest Service & Sales Agent role at Great Wolf Lodge is a dynamic position that serves as the first and last point of contact for guests, combining traditional front desk responsibilities with active consultative sales duties. Employees in this role are not only responsible for managing check-in and check-out procedures efficiently and with warmth but also play a crucial role in upselling suite upgrades, exclusive packages, and resort features. These efforts directly impact the lodge's revenue as well as the overall guest experience, making this position vital to the resort’s commercial success. This role suits individuals who are highly personable, adept at understanding and responding to guest needs, and eager to contribute to a positive environment through exceptional service and sales acumen. It offers a competitive starting pay rate of $16.50 per hour with additional incentive opportunities ranging from $2 to $5 per hour based on performance, enabling motivated associates to maximize their earnings.

Working at Great Wolf Lodge as a Guest Service & Sales Agent provides numerous benefits including access to Great Wolf University for comprehensive on-the-job and leadership training, flexible scheduling options to support work-life balance, and a holistic wellness program that includes mental health resources and an Employee Assistance Program. The lodge also extends unique perks such as discounted vacations, employee referral bonuses, and scholarship opportunities, emphasizing the company’s commitment to employee growth and satisfaction. The inclusive culture fosters diversity and ensures every employee feels valued and respected. This role requires a flexible schedule including nights, weekends, and holidays, and demands excellent multitasking and communication skills as the environment is fast-paced and guest-centric. Candidates who thrive here will have opportunities to advance into roles within resort sales, operations, or guest services leadership. Thus, this position is more than just a job—it is a career-building step within a renowned hospitality brand focused on delivering memorable guest experiences and rewarding employee success.