Guest Service Agent/Night Auditor

Drury Hotels is a renowned hospitality company known for delivering exceptional guest experiences through a culture centered on kindness, respect, and genuine care. Founded with a commitment to quality and service, Drury Hotels has grown to become an award-winning brand, consistently ranked among Newsweek's America's Greatest Workplaces for 2025. Their properties are located across numerous cities in the United States, including the Gainesville, Florida area, where the current job opening exists at the property located at 4000 SW 40th Blvd. As a midscale hotel chain, Drury Hotels is recognized for merging excellent hospitality with career development opportunities, making it a great place for individuals seeking to grow within the hotel industry.

At Drury Hotels, employment is more than just a job—it’s about belonging to a community that values every team member and guest. The company promotes a workplace culture that embodies respect, inclusiveness, and recognition, where employees are encouraged to grow and excel both personally and professionally. The Gainesville location offers a supportive environment with offerings that focus on work-life balance, health, and well-being, paired with attractive incentives to reward performance.

The current role is that of a Front Desk Agent. This is a critical position as the Front Desk Agent serves as the primary point of contact for guests entering and leaving the hotel. They are the friendly, efficient face of Drury Hotels, tasked with ensuring that every guest is warmly welcomed and all check-in and check-out processes are handled flawlessly. In this role, individuals contribute directly to guest satisfaction by providing courteous service, addressing guest needs in a professional manner, and upholding the high standards of Drury’s hospitality culture. The Front Desk Agent is also involved with various operational responsibilities such as cash handling, maintaining guest records, and resolving guest concerns promptly.

Beyond guest relations, this role supports food and beverage operations during breakfast and the evening Kickback service by assisting in food preparation, set-up, guest service as a host or bartender, and clean-up. A key function includes night audit responsibilities, ensuring financial accuracy by balancing daily accounts, verifying charges, completing financial reports, and preparing the hotel systems for the next business day. This role demands a balance of customer service expertise and administrative acumen.

The hiring team at Drury Hotels places strong emphasis on an enthusiastic, positive attitude and organizational skills. Candidates must have a warm and friendly demeanor with the ability to multitask effectively in a fast-paced environment. The position requires handling money accurately and utilizing various office machines. Communication skills are essential, particularly the ability to understand and follow written and verbal directions in English.

Employees at Drury Hotels can expect a supportive work environment with opportunities for career advancement through mentorship, cross-training, and management training programs. Additional benefits include comprehensive medical, dental, and vision insurance, company-matched 401(k), employee incentives, and generous paid time off. The hotel also offers flexible scheduling and team member discounts, including free room nights. These factors combine to create a workplace where employees are truly valued and motivated to deliver their best. If you have a can-do spirit and a passion for delivering outstanding guest experiences, Drury Hotels in Gainesville would be an excellent place for you to grow your career.