Guest Service Agent/Night Auditor

Drury Hotels is a renowned hospitality company dedicated to providing exceptional service and memorable experiences to guests across its portfolio of properties. Known for its commitment to employee satisfaction and guest delight, Drury Hotels has earned its reputation as an award-winning workplace, recently ranked among Newsweek's America's Greatest Workplaces 2025. The company embraces a culture that values each team member's contribution, fostering a supportive and rewarding environment that goes beyond just employment. With a focus on career growth, work-life balance, and comprehensive benefits, Drury Hotels is a place where employees find not just a job, but a place to belong and grow.

The role offered at the Gainesville, Florida location of Drury Hotels is front desk and guest services-oriented, designed for individuals who enjoy engaging with people and delivering outstanding customer experiences. This position involves welcoming guests with a positive and friendly attitude, managing check-ins and check-outs, handling financial transactions, and ensuring overall guest satisfaction. In addition to front desk responsibilities, the role extends to assisting with breakfast and evening Kickback service, which includes food preparation, set-up, guest service as a host or bartender, and clean-up duties. The candidate will also perform night audit duties, such as completing financial reports, balancing accounts, and preparing systems and reports for the upcoming business day.

This full-time position offers a competitive salary complemented by quarterly bonus incentives totaling up to $3,200 annually, emphasizing Drury Hotels' dedication to recognizing employee performance. Flexible scheduling, paid time off, hotel discounts, and free room nights promote a healthy work-life balance. The employer supports career advancement through mentorship, cross-training, and management training programs, with over 200 internal promotions in the past year alone. Not only does the company provide robust health benefits including medical, dental, vision, prescription coverage, life and disability insurance, but it also supports the well-being of its team members through the Team Member Assistance Program. Retirement plans with company-matched 401(k) contributions further highlight the hotel’s investment in its employees' futures.

Joining Drury Hotels means becoming part of a team that values integrity, service, and hospitality. The ideal candidate will embody a "+1 Service" attitude, contributing to the positive culture and ensuring every guest interaction is exceptional. This position is perfect for candidates who are highly organized, excellent communicators, and capable multitaskers ready to shine with a can-do spirit while delivering top-notch guest services. Immediate hiring is underway, inviting enthusiastic and friendly individuals to embark on a rewarding hospitality career with Drury Hotels in Gainesville, Florida.