Guest Service Agent/Host/Hostess

Drury Hotels is a renowned hospitality company recognized for its commitment to providing exceptional guest experiences and fostering a positive work environment. With a reputation for excellence, Drury Hotels offers a welcoming atmosphere where employees are valued not just for the work they do, but for who they are. Located at 9806 I-10 West in San Antonio, Texas, this location exemplifies the brand's dedication to superior service and guest satisfaction. Drury Hotels is more than just a place to work; it is a community where team members can grow their careers through mentorship, cross-training, and development opportunities, making it an ideal choice for individuals seeking both professional advancement and personal fulfillment. Employees can expect to be part of an award-winning team, recognized among Newsweek's America's Greatest Workplaces 2025, which highlights the company's dedication to creating a supportive and engaging workplace.

The Front Desk Agent role at Drury Hotels is pivotal in delivering the first and lasting impressions to guests. This full-time position entails serving as the friendly, helpful face greeting guests as they enter and depart the hotel. Responsibilities include checking guests in and out, promoting company programs, maintaining accurate guest records, handling cash transactions, ensuring guest satisfaction, and resolving issues efficiently. Additionally, the role involves assisting with the hotel’s breakfast service and the 5:30 p.m. Kickback, which may include food preparation, setup, guest hosting or bartending, and cleanup duties. This position demands a proactive, positive attitude and a commitment to upholding the Drury culture of integrity, service, and hospitality. Through flexible scheduling and comprehensive benefits, Drury Hotels supports its employees in maintaining a healthy work-life balance while providing competitive compensation, including quarterly bonus opportunities of up to $3,200 annually. Team members enjoy access to medical, dental, vision, prescription, life, disability insurance, a Team Member Assistance Program, and a company-matched 401(k) retirement plan. The work environment encourages inclusive, friendly interactions and professional growth, making it an excellent opportunity for candidates who are organized, attentive to detail, and passionate about creating memorable guest experiences. Drury Hotels invites applicants who bring a warm personality, can multitask efficiently, and are eager to contribute to a dynamic team atmosphere to apply for this exciting role. Immediate hiring signals the company’s ongoing commitment to strengthening its team with enthusiastic, dedicated individuals ready to rise, shine, and work happy.