Guest Service Agent/Host/Hostess

Drury Hotels is a nationally recognized hospitality company known for its commitment to delivering exceptional guest experiences and fostering a positive workplace culture. Located at 9806 I-10 West in San Antonio, Texas, Drury Hotels has made a name for itself by balancing quality service, employee well-being, and career growth opportunities. With its multiple award-winning accolades, including being ranked among Newsweek's America's Greatest Workplaces in 2025, Drury Hotels continues to be a preferred employer in the hospitality industry. The company believes that finding a job is only the beginning; it is about finding a place where you belong, and at Drury Hotels, every team member is valued for who they are and what they contribute.

The Front Desk Agent role at Drury Hotels is a pivotal position that directly enhances guest satisfaction and operational excellence. As the first and last point of contact for guests, this role embodies the hospitality spirit Drury Hotels is known for. Responsibilities include greeting guests warmly, efficiently managing check-ins and check-outs, handling cash and reservation systems, and addressing guest needs with professionalism and a positive attitude. Beyond front desk duties, the role extends to assisting with meal services such as breakfast and the 5:30 p.m. Kickback, where the agent may help in food preparation, serving as a host or bartender, and maintaining overall cleanliness. This comprehensive role helps maintain the high standards of integrity, service, and hospitality that promote Drury's unique culture.

Drury Hotels supports its employees with generous incentives including quarterly bonuses of up to $3,200 annually, flexible scheduling to promote work-life balance, and paid time off to ensure personal well-being. Employees also benefit from medical, dental, vision, prescription, life, and disability insurance plans alongside a Team Member Assistance Program for holistic health support. Retirement planning is encouraged through a company-matched 401(k) plan. Career development is deeply embedded in Drury's environment, with ongoing mentorship, cross-training opportunities, development plans, and management training, which have resulted in over 200 internal promotions in just the past year.

Joining Drury Hotels as a Front Desk Agent means becoming part of a dedication to guest service excellence and a supportive work atmosphere that values teamwork, professionalism, and a +1 service attitude. This role is ideal for individuals who are friendly, organized, communicative, and capable of multitasking in a fast-paced environment. Drury Hotels seeks team members who deliver a warm, friendly experience to guests and co-workers alike and who are motivated to contribute to the hotel’s ongoing success. Immediate hiring makes this an excellent opportunity for candidates ready to rise, shine, and work happy in a rewarding hospitality career.