Guest Service Agent - Signia by Hilton San Jose

The Signia by Hilton San Jose is a premier hotel located in the heart of Silicon Valley, directly across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center. Known for its elegant accommodations and exceptional service, this hotel is part of the Hilton portfolio, which is globally recognized for its commitment to quality hospitality and guest satisfaction. The property offers a blend of modern amenities and classic Hilton warmth, making it an ideal destination for business travelers, tourists, and convention attendees alike. The hotel has been recognized as a top workplace, featured on Great Places to Work and Fortune's World's Best Workplaces list, underscoring its dedication to creating a positive, engaging environment for its team members. Employees benefit from competitive health benefits, career growth opportunities, and exclusive travel discounts through the Go Hilton program, which extends to friends and family as well.

Joining the Signia by Hilton San Jose as a Guest Service Agent means becoming part of a team that values the art of hospitality. This full-time position calls for an individual passionate about welcoming guests and providing seamless service from check-in to check-out. The role involves engaging warmly with guests upon arrival, verifying reservation details, assigning rooms, issuing room keys, and assisting with bell service. Equally important is managing efficient check-outs, including verifying charges, processing payments, issuing receipts, and accurately handling point-of-sale transactions. The Guest Service Agent serves as a knowledgeable resource, offering information about the hotel’s features, room options, rates, ongoing promotions, and local attractions to enhance each guest's stay. This position also emphasizes revenue generation through effective up-selling techniques, encouraging guests to take advantage of hotel amenities and services. Moreover, the agent actively responds to guest requests, resolves concerns with urgency and care, and manages communications professionally.

This role requires schedule flexibility, including readiness to work overnight shifts, weekends, and holidays, reflecting the hospitality industry's 24/7 nature. Hilton's core values—hospitality, integrity, leadership, teamwork, ownership, and a proactive mindset—are central to this position, guiding how team members interact with guests and colleagues alike. In return, Hilton provides an outstanding support system for its employees, offering an array of benefits such as discounted travel nights, an employee stock purchase program, paid parental leave, personalized caregiving services, mental health support, paid time off, comprehensive health plans, and retirement savings options. Working at the Signia by Hilton San Jose means joining not only a prestigious hotel but also a community that prioritizes well-being and professional development. Whether beginning a career in hospitality or advancing within the industry, team members find meaningful opportunities for growth and fulfillment. This position offers a competitive and rewarding experience for individuals who enjoy creating memorable guest experiences and embody the spirit of exceptional hospitality.