Guest Service Agent - Seasonal

Mission Viejo, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Hourly

Range $17.00 - $19.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Flexible work schedule

Job Description

Renaissance ClubSport is a distinguished leisure sports and hospitality establishment known for delivering an exceptional guest experience through its comprehensive range of health, fitness, and recreational amenities. This facility caters to a diverse clientele looking for a blend of luxury, comfort, and premier sports-oriented leisure activities. With a reputation for providing excellent customer service and maintaining high standards in hospitality, Renaissance ClubSport stands as a prominent venue in the industry. The establishment prides itself on the welcoming atmosphere it creates for its guests and is committed to ensuring their comfort and satisfaction during every visit.

The role of Guest Service Agent - Seasonal in the Front Office Department at Renaissance ClubSport is pivotal in creating those lasting first impressions that define the guest experience. This seasonal position focuses on delivering warm, hospitable welcomes and ensuring that each guest's immediate needs, such as handling luggage and delivering room service orders, are met with professionalism and care. Guest Service Agents serve as the face of the club to arriving guests, greeting them with friendliness and providing assistance from check-in to room settling. Their responsibilities extend beyond simple greetings to include carefully escorting guests to their rooms, managing luggage with utmost care, and offering knowledgeable guidance about the club’s amenities and local attractions.

This position demands a person who possesses excellent communication skills, is highly personable, and exhibits an enthusiastic, professional approach to customer service. Agents must be adept at multi-tasking and maintaining organization while delivering outstanding service in a timely manner. Seasonal Guest Service Agents are expected to maintain the tidiness of the bell stand, lobby, and adjacent areas and handle requests for additional guest room amenities efficiently.

The Guest Service Agent plays a crucial role within the Front Office team by ensuring that every guest’s experience begins with a memorable and seamless arrival and continues with attentive service throughout their stay. By adhering strictly to the property’s rules, policies, and quality standards, agents contribute to the overall operational success of Renaissance ClubSport. This role offers seasonal employment, making it an excellent opportunity for those seeking a temporary position in the hospitality industry that holds potential for skill development and future career advancement in guest services or hotel management.

Job Requirements

High school diploma or equivalent
previous experience in a customer service role preferred
ability to stand and walk for duration of work shift
ability to lift and carry up to 50 lbs
good communication skills
personable and friendly demeanor
ability to speak, read, hear, and see clearly
good manual dexterity and coordination
ability to perform general housekeeping tasks
willingness to follow all company policies and procedures

Job Qualifications

Experience in hospitality or customer service industry preferred
strong interpersonal and communication skills
ability to multitask and stay organized
knowledge of local points of interest and hotel facilities is a plus
ability to follow instructions and work under supervision
team player with professional attitude
enthusiasm and responsibility
familiarity with standard bellman duties and room service etiquette

Job Duties

Warmly and hospitably welcome all guests to the hotel as they arrive
Assist guests to and from rooms
be very careful with luggage
converse with guests as you accompany them to their room
promote the special features of the hotel and club
Upon arrival at the guest room, assist guest in any way possible or requested: open drapes, turn on lights, set up luggage, fill the ice bucket, and so forth
Keep luggage carts neatly arranged in the designated area
When putting luggage on carts, use extreme care and proper loading techniques for the protection of guest property
When transporting a loaded cart, watch carefully for people in hallways, around corners, or in elevators, and be careful not to bump walls or corners
Deliver room service orders to guest rooms promptly
present and serve the order according to the RCS service manual
Be familiar with all room service menu items, their garnish, contents, and preparation methods
be prepared to answer guest questions knowledgeably
Remove trays from guest hallways continuously throughout scheduled shift
Deliver other items requested by guests, such as extra towels, pillows, cribs, etc. to guest rooms
assist in setting up the item if requested
Be knowledgeable about all hotel and club facilities, programs, and services, as well as local points of interest and local restaurants, bars, parks, golf courses, theaters, and so on
Have a clear understanding of all other departments in the hotel and club
Follow all hotel rules, policies and procedures set by the property and the Front Office Manager
Check luggage for departing guests who request this service
take extra care when tagging luggage
When retrieving checked luggage, be 100% accurate when matching tags
Answer the bell stand telephone promptly and courteously, following the RCS-provided script
Keep the bell stand, general lobby, and porte cochere areas neat and clean at all times
Follow the general clean as you go campaign while en route back from rooming guests or delivering items to guest rooms
Complete all side duties, which may include raising or lowering flags, picking up or delivering dry cleaning to or from guest rooms, assisting AYS Agent in personal wake up calls by going to the room, and tidying the bell closet
Never solicit tips by words or actions
Always thank a guest for a tip, regardless of the amount
Other responsibilities or projects as assigned by the Front Office Manager