Guest Service Agent - PT

Sonesta International Hotels stands as the eighth largest hotel company in the United States, experiencing rapid growth as it expands its operations across the country and internationally. Established as a prominent player in the hospitality industry, Sonesta offers an impressive blend of full-service and focused hotels situated in major cities, catering to a wide variety of travelers and business guests. The company manages a diverse portfolio consisting of owned, managed, and franchised properties, making it a significant hospitality presence in over 1,000 properties spread across eight countries and counting. Sonesta's commitment to delivering exceptional guest experiences is reflected in its core philosophy — driven by the human side of hospitality, they emphasize delivering service with passion, loyalty with purpose, and memorable experiences that truly connect with each guest. Sonesta's brand essence can be encapsulated with the phrase "Together We Thrive," a testament to its dedication to quality, value, and amazing hospitality for every guest, during every stay.

The role of Guest Services Agent (GSA) at Sonesta International Hotels is pivotal to maintaining the high standards and operational success of the hotels. This is a full-time position with an hourly pay range of $23.50 to $24.00, which may vary depending on the candidate's knowledge, skills, and prior experience. The GSA is the first point of contact for guests, serving as the face of Sonesta and embodying the brand's commitment to superior service. The position involves responsibility for front desk operations, including managing check-ins and check-outs, assisting guests with reservations, and responding promptly and courteously to guest inquiries and needs during their stay.

A key aspect of the GSA role is to expertly handle front desk technology systems and ensure a smooth in-house guest relations experience. GSAs are entrusted with securing cash and credit transactions, maintaining guest information confidentiality, and following established procedures for financial accuracy and security. Their role extends to managing guest reservations, including booking, cancellations, and revisions, while also seizing opportunities to upsell rooms and maximize hotel revenue.

The GSA must be equipped to promote teamwork within the hotel, coordinating effectively with other shifts and department managers to consistently deliver quality service. Their duties also extend to servicing the hotel shop and bar areas, ensuring compliance with local alcohol laws and fulfilling guest special requests satisfactorily. This position requires adherence to all federal, state, and local regulations relating to health, safety, and alcohol services, underscoring the hotel’s commitment to compliance and guest well-being.

This role demands versatility and strong interpersonal skills, as GSAs handle diverse responsibilities that impact the overall guest experience. Working hours for the position include mornings, evenings, weekends, and holidays, reflecting the hospitality industry’s dynamic nature. Successful candidates need to balance professionalism, efficiency, and warmth, ensuring that every guest interaction echoes Sonesta’s G.U.E.S.T. standards for excellence. In joining Sonesta International Hotels as a Guest Services Agent, employees become part of a globally respected brand dedicated to fostering an inclusive, respectful, and rewarding work environment while advancing their career in hospitality.